I am certain that I am hacked big time

[arjenjamy]

Hi ,

 

Already for some time I have the feeling that i am hacked but could never find what's going on.
Today I looked at my Housecall network connections and I see something strange. 
I have two routers? Connected on two differen mac addresses and ip .

Also when I open the program I get 5 windows. That happened today. 
I have added two pics for you to  see. IS that normal?
Can you advice?

Thank you

[arjenjamy]

And Roquekiller found this virus
 

[kevinf80]

Hello arjenjamy and welcome to Malwarebytes, Continue with the following: If you do not have Malwarebytes installed do the following: Download Malwarebytes version 3 from the following link: https://www.malwarebytes.com/mwb-download/thankyou/ Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions.... When the install completes or Malwarebytes is already installed do the following: Open Malwarebytes, select > "settings" > "protection tab" Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on.... Go back to "DashBoard" select the Blue "Scan Now" tab...... When the scan completes quarantine any found entries... To get the log from Malwarebytes do the following:   Click on the Report tab > from main interface. Double click on the Scan log which shows the Date and time of the scan just performed. Click Export > From export you have two options: Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply   Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Next, Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans"   Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply... Thank you, Kevin....

[arjenjamy]

Hi Kevin,

I have a an antivirus running which I couldn't close, 'Heimdal'  and I got an error when running Farbar.
Also attached.

Please let me k now if I have to remove Heimdal first.

Thank you.
AJ
.

Addition.txt

AdwCleaner[C07].txt

FRST.txt

MBam.txt

[kevinf80]

Hello arjenjamy,

I see no obvious malware or infection in your FRST logs. Your TM images are one and the same router, I can see the second one is related to a LAN connection, I assume the top one is the WLAN connection.

Run the following to remove remnants from your system to tidy up:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

One more scan to double check your system:

Download Sophos Free Virus Removal Tool and save it to your desktop. If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete..... Please Do Not use your PC whilst the scan is in progress.... This scan is very thorough so may take several hours...   Double click the icon and select Run Click Next Select I accept the terms in this license agreement, then click Next twice Click Install Click Finish to launch the program Once the virus database has been updated click Start Scanning If any threats are found click Details, then View log file... (bottom left hand corner) Copy and paste the results in your reply Close the Notepad document, close the Threat Details screen, then click Start cleanup Click Exit to close the program If no threats were found please confirm that result.... The Virus Removal Tool scans the following areas of your computer: Memory, including system memory on 32-bit (x86) versions of Windows The Windows registry All local hard drives, fixed and removable Mapped network drives are not scanned. Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan. Saved logs are found here: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs Thanks, Kevin...

fixlist.txt

[arjenjamy]

Hi,

Sophos didn't find anything.
The fixlog is attached.

I don't get it. Perhaps they were removed by awcleaner yesterday.

AJ

Fixlog.txt

[kevinf80]

Hello AJ,

what is happening with your system now, any remaining issues or concerns...?

Thank you,

Kevin..

[arjenjamy]

Hi Kevin,

I haven't seen anything happening anymore like 2 days ago. 
The Awcleaner must have removed all I guess.
And I don't understand where it came from because I do not
click on unknown links anymore.
Let me get back with you in a week or so.

I'll honor you service as well at that time.

I want to thank for now,

AJ

 

 

[kevinf80]

Thanks for the update, I`ll leave your thread open for a week...

[kevinf80]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks