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Cannot start the management console


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Hi all,

I've installed the management software and tried running it, but it asks for a username and password. The helpfile suggests that the first time you run it, you enter a new password that you want to use (so it can be anything), but when I do it tells me that the name or password are incorrect. How do I get passed this page please?

I've attached a screenshot showing the help file on the left and the error message I get on the right.




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Hey ML, are you intending to scan for infections or scan for endpoints to which you can deploy the protection portion of the software?

Scanning for and deploying to clients directly - https://support.malwarebytes.com/docs/DOC-1021
Video example - https://support.malwarebytes.com/videos/1033

Alternative deployment, creating an offline client installer package to use with your preferred deployment tool - https://support.malwarebytes.com/docs/DOC-1098

If the protection side of the software is already deployed, you can set a scanning schedule under Policy -> your policy -> Edit -> Scheduler. To perform an on-demand scan, go to Client -> highlight a chosen machine -> Right click "Run ____ Scan Now".

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