Install runtime error (at 414:120) could not call proc

[ergo]

I tried to update my installation of Malwarebytes Free on XP sp3 and got the error "runtime error (at 414:120) could not call proc."

I uninstalled the program, deleted the program folder and ran the Malwarebytes cleanup tool, but after re-installing Malwarebytes, I get the same error.

How can I fix this?

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Firefox]

Hello and Welcome @ergo

The requested logs above would help to trouble shoot your issues... that being said, may sure your downloading the latest version that is compatible to Windows XP... You have to get the legacy version..

 

[ergo]

Thanks ...downloading the legacy version from your link worked, although I did get a different error when installing it 🙄:

I was able to click on "Continue" and finish the install successfully, though.

If the program offers a new version, should I ignore that, or will it detect that I am using XP and not try to install an incompatible upgrade/update?

[exile360]

Greetings,

If updating through the program it shouldn't offer you any new versions since they would be incompatible with your operating system.

Also, while I'm sure you are most likely aware of this already, just to make certain all bases are covered and for anyone else who comes across this topic who might also be using Windows XP, that operating system is no longer supported by Microsoft and no longer receives security updates and so going online with that system is very risky, even if running security software like Malwarebytes because any vulnerabilities and security flaws in the OS will remain unpatched so if you are using the system for a special purpose such as particular hardware or software which is incompatible with newer Windows versions then I would strongly recommend you keep the system disconnected from the internet if possible, and if that is not the case, then I would highly recommend upgrading to a newer version of Windows, either by installing it on that system assuming the hardware would support it, or by replacing the system with a newer one or upgrading the hardware to meet the requirements for running a newer Windows version.  I understand that computers cost money, however if there is any data on that system which is important to you, it is at serious risk every time that system goes online.  The decision on what to do is obviously up to you, however we are obligated to warn users when we see them running at-risk software, especially operating systems, due to the potential risk it poses to their systems and data.

Please let us know if there is anything else we might assist you with and we will do our best to help.

Thanks

[AdvancedSetup]

In general, the legacy version should still install and run. Though as @exile360 says that version of Windows is going to be difficult to keep protected in the first place and updating to Windows 10 would be the best option

If it won't install and run then we'd need to get some logs to see what's going on.

 

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
    
    

7. Click the Gather Logs button
    
    

8. A progress bar will appear and the program will proceed with getting logs from your computer
    
    

9. Upon completion, a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    
    

10. Please attach the file in your next reply.

 

Thanks

Ron