tim37 Posted November 28, 2018 ID:1283660 Share Posted November 28, 2018 My PC's MB protection is also off and am unable to turn it on. I followed the instructions above and attached is the resulting file. Please provide me with some suggestions on restoring the protection. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Firefox Posted November 28, 2018 ID:1283681 Share Posted November 28, 2018 Hello and Welcome! The forum is currently having issues with downloading attachments, once they correct we can download them and try to help. Link to post Share on other sites More sharing options...
tim37 Posted December 2, 2018 Author ID:1284393 Share Posted December 2, 2018 Are you still having issues with downloading attachments? I could sure benefit from a solution to my problem. Link to post Share on other sites More sharing options...
tim37 Posted December 2, 2018 Author ID:1284398 Share Posted December 2, 2018 Also, I am unable to enable Malware Protection and Ransomware Protection. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 3, 2018 Root Admin ID:1284436 Share Posted December 3, 2018 Hello @tim37 I'm going to move your topic to the Malware Removal Forum for a bit of cleanup. For now, please run the following for me. Please download the Malwarebytes Support Tool and use it to repair Malwarebytes Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a check-mark next to Accept License Agreement and click Next Click the Start Repair button and follow the onscreen instructions. Then let me know if you're still having issues with Malwarebytes loading or not. Thank you Ron Link to post Share on other sites More sharing options...
tim37 Posted December 3, 2018 Author ID:1284595 Share Posted December 3, 2018 Thank you. This fixed my problem. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 3, 2018 Root Admin ID:1284677 Share Posted December 3, 2018 Great, glad that worked for you @tim37 I'll go ahead then and close your topic but if you do have any other issues or signs of an infection please let us know any time. We're here to help if needed. Cheers and Happy Holidays Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted January 3, 2019 Root Admin ID:1290315 Share Posted January 3, 2019 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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