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Tempestwill

Malware taking over admin rights

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Hi,

So the other day I decided to start using avg again instead of bit defender, downloaded avg and it took around 3 hours to "install", eventually I canceled this and immediately got "recycle bin is corrupted" message. I then tried to run Malwarebytes but got told I didn't have permission to use my D drive ( pc has SSD C drive with windows and D drive HDD for data).

My account is definitely the admin.

After some digging, I managed to boot in safe mode get Malwarebytes running on my c drive and deleted the contents of the recycle bin and all downloaded files within the last 2 weeks.

However, I still don't have access to delete or edit files on my D drive so can only assume its still lurking in my files.

Could anyone help?

I will post my FRST file when I get back home.

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Hello @Tempestwill and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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thanks for the reply, unfortunately, I needed to get my university work finished so I just wiped my pc in the end.

didn't have many saved files to worry about losing as I have regular backups.

 

Cheers

Will

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