Web Protection Off

[FeeDee]

Hello again guys.i am back again sooner than expected.I have been keeping an eye on things and the same problem has returned twice in the past 4/5 days,the most recent being just before I wrote this.I can get it working by clicking the icon in the hidden icons on the task bar and click quit mbam.I the open the mbam app and all is well again (temporarily).As explained in the previous posts by you guys I have run the support tool and the file is included with this post.Many thanks for all your previous help and support and good luck with the logs.

mbst-grab-results.zip

[Malwarebytes]

***This is an automated reply***

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[exile360]

Greetings,

It may be worth trying the current beta version of Malwarebytes as the primary change it includes is an improvement for Web Protection and it is at least possible that it could correct the issue, or at least I believe it's worth a try.  If it doesn't end up working to resolve the issue and you wish to return to the normal/RTM version you can simply uninstall and then reinstall it to revert to your previous build.

If you wish to install the beta, simply open Malwarebytes and navigate to Settings>Application and scroll down to the bottom and enable the option to install beta updates, then scroll back to the top of the same tab and click on the Install Application Updates button and it should then download and install the beta build.  Once it completes, restart your system to ensure that it loads the new components into memory and then test to see if it resolves the issue or not.

Please let us know how it goes.

Thanks

[FeeDee]

Hi exile 360 and thank you for your contact and advice.I followed your steps for beta version but one or two points to puzzle )1 when I clicked on the beta version it gave the usual warning about beta and )2 it asked if I wish to install so I clicked it and scrolled to top of page as advised but the option to install updates was greyed out.I restarted my computer anyway and after the reboot it gave me the option to install but it returned a "no updates available" message and is still displaying 3.6.1 version......any ideas please.

Best regards

[exile360]

Did the button look like the one circled in the image below?  If so, that's normal and you can click on it:

[FeeDee]

Hi exile360.Yes it did but it was not "clickable".I repeated the process tonight right after booting my computer and still no joy.I notice 3.6.1 is mssing on the attachment.

[exile360]

OK, please open Malwarebytes and go to Settings>About and verify that it shows the following numbers for both version numbers circled in the image below:

If it does but Web Protection still isn't working then please do the following and hopefully it will correct the issue:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Please let me know how it goes and if the problem is now fixed or not.

Thanks

[FeeDee]

Hi exile 360 and thank you for your support and patience with this.I executed all the steps as advised in #7 above and thankfully all progressed without any hitches.Based on that I am hoping this is now resolved because it is really annoying.All I can do is keep an eye on things and hope once again we have a result.Thank you to you and to all the team for all your help,dedication and patience with all my problems.A great experience as always.

Sincere thanks

EDIT:Do you close this now as solved? Also just including a screenshot prior to uninstalling as it is identical to one posted to me.

[exile360]

You're welcome, I'm glad to be of service

The admins may close the topic if they wish, but they don't always.  Yes, you've got the latest beta installed.  Hopefully the clean install corrected the issue, but please let us know if the problem returns.

Thanks