Jump to content

Web Protection Off

Recommended Posts

Hello again guys.i am back again sooner than expected.I have been keeping an eye on things and the same problem has returned twice in the past 4/5 days,the most recent being just before I wrote this.I can get it working by clicking the icon in the hidden icons on the task bar and click quit mbam.I the open the mbam app and all is well again (temporarily).As explained in the previous posts by you guys I have run the support tool and the file is included with this post.Many thanks for all your previous help and support and good luck with the logs.


Link to post
Share on other sites

  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:


To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.


One of our experts will be able to assist you shortly.


If you are having licensing issues, please do the following: 


For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites


It may be worth trying the current beta version of Malwarebytes as the primary change it includes is an improvement for Web Protection and it is at least possible that it could correct the issue, or at least I believe it's worth a try.  If it doesn't end up working to resolve the issue and you wish to return to the normal/RTM version you can simply uninstall and then reinstall it to revert to your previous build.

If you wish to install the beta, simply open Malwarebytes and navigate to Settings>Application and scroll down to the bottom and enable the option to install beta updates, then scroll back to the top of the same tab and click on the Install Application Updates button and it should then download and install the beta build.  Once it completes, restart your system to ensure that it loads the new components into memory and then test to see if it resolves the issue or not.

Please let us know how it goes.


Link to post
Share on other sites

Hi exile 360 and thank you for your contact and advice.I followed your steps for beta version but one or two points to puzzle )1 when I clicked on the beta version it gave the usual warning about beta and )2 it asked if I wish to install so I clicked it and scrolled to top of page as advised but the option to install updates was greyed out.I restarted my computer anyway and after the reboot it gave me the option to install but it returned a "no updates available" message and is still displaying 3.6.1 version......any ideas please.

Best regards

Link to post
Share on other sites

OK, please open Malwarebytes and go to Settings>About and verify that it shows the following numbers for both version numbers circled in the image below:


If it does but Web Protection still isn't working then please do the following and hopefully it will correct the issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let me know how it goes and if the problem is now fixed or not.


Link to post
Share on other sites

Hi exile 360 and thank you for your support and patience with this.I executed all the steps as advised in #7 above and thankfully all progressed without any hitches.Based on that I am hoping this is now resolved because it is really annoying.All I can do is keep an eye on things and hope once again we have a result.Thank you to you and to all the team for all your help,dedication and patience with all my problems.A great experience as always.

Sincere thanks

EDIT:Do you close this now as solved? Also just including a screenshot prior to uninstalling as it is identical to one posted to me.1488222524_MbamAbout.png.c3f4674364c51f7a07956225bb0b66bf.png

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.