Jump to content
jgt1942

Malwarebytes Premium not removing akamaihd

Recommended Posts

Since last Friday, very frequently, my AV is blocking https://cdncache-a.https://cdncache-a.akamaihd.net/sub/z07d469/ext-dist/l.js?pid=2668&ext=RoyalAds&rvz_subid=9638-1005;HEUR:Trojan.Script.Generic;https://cdncache-a.akamaihd.net/sub/z07d469/ext-dist/l.js?pid=2668&ext=RoyalAds&rvz_subid=9638-1005;Google Chrome;Trojan program;11/26/2018 17:15:57.net/sub/z07d469/ext-dist/l.js?pid=2668&ext=RoyalAds&rvz_subid=9638-1005;HEUR:Trojan.Script.Generic;https://cdncache-a.akamaihd.net/sub/z07d469/ext-dist/l.js?pid=2668&ext=RoyalAds&rvz_subid=9638-1005;Google Chrome (;Trojan program;11/26/2018 17:15:57

(akamaihd) . I've run the scan for Malwarebytes Premium several times and nothing is reported. Searching the internet and the Malwarebytes forum I see old and new post regarding akamaihd

Here is the latest results from my scan (I just ran it):

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 11/26/18
Scan Time: 10:56 PM
Log File: 6164e4a8-f1f8-11e8-b76d-5cf370879e8b.json

-Software Information-
Version: 3.6.1.2711
Components Version: 1.0.482
Update Package Version: 1.0.8033
License: Premium

-System Information-
OS: Windows 10 (Build 17134.407)
CPU: x64
File System: NTFS
User: S4\jgt

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 404489
Threats Detected: 0
Threats Quarantined: 0
Time Elapsed: 11 min, 50 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

Share this post


Link to post
Share on other sites

Hello @jgt1942

That's because it's not malware.

https://en.wikipedia.org/wiki/Akamai_Technologies

We'll go ahead though and scan your system for potential malware or other items that might not belong.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

Share this post


Link to post
Share on other sites
Quote

That's because it's not malware.

OK, I thought it was malware because my AV kept flagging it and could/would not remove it even though the AV stated it was a Trojan. Also in my limited research, I read that the bad guys had utilized Akamai Technologies to implement hooks into PCs.  I do appreciate your help and will try to supply all the details you requested. I've completed the first two steps and have rebooted my PC. Malwarebytes Premium 3.6.1 does not give me access to the scan results I ran prior to rebooting and completing step 2. I'm rerunning it, the scan runs in about 11 minutes.

I do have the latest Malwarebytes Premium (3.6.1.2711) installed. I had inferred that Malwarebytes Premium would remove almost anything bad from my system. On the main page, I see "Prevents Windows virus, spyware, and malware infections."  As well as "Comprehensive security that blocks malware and hackers. It protects you from threats that traditional antivirus isn't smart enough to stop." From those statements, I inferred that Malwarebytes was the super protector. 

Step 1

I reran the scan and attached Malwarebytes Premium Scan 2018 1127.txt MBW did not report any findings.

I'm confused, MWB states  "Your scan is completed! No threats detected!" If this is true why do I see AWD deleting items?

 

Step 2

I currently have the latest version adwcleaner_7.2.5.0. I'm again confused. Quite some time ago after reading about ADWcleaner and MWB I inferred that everything that AWD did MWB would do. I now infer that this is NOT correct. I did run adwcleaner_7.2.5.0

I looked at the results and noticed that ADW deleted  "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\FreeFixer background scan" and I remember seeing this action before.

It appears that I installed FreeFixer on 09/18/18 based on the internet page at https://www.techadvisor.co.uk/download/security/freefixer-118-3328375/ . I'm not sure what is accomplished by deleting the key and not the install as well. Question: Should I uninstall FreeFixer?

I see that ADW did not remove two items

Not Deleted   Ask
Not Deleted   AOL

To my knowledge, I do not use Ask or AOL and would like to remove them but I cannot find any entries for them. I think Ask is a search engine but I never use it. As for AOL I have never used it. I also scanned the registry for Ask and AOL and did not find any entries that seemed to support either. 

OH DARN!!!!! I reran the ADW, when it completed the scan I had two options (1) apply fix and reboot (2) apply fix and reboot later. I selected option two, after the clean process I was forced to reboot.

 

I'm going to try Step 3.

Malwarebytes Premium Scan 2018 1127.txt

Malwarebytes AdwCleaner 7.2.5.0 Results 2018 1127.txt

Share this post


Link to post
Share on other sites

Step 3

OK I just ran Farbar Recovery Scan Too the two files are attached.

Looks like I have several action items which I need to learn more about. 

Addition.txt

FRST.txt

Share this post


Link to post
Share on other sites

It's up to you whether you wish to remove Freefixer or not. It is not malware but appears to be questionable by some. If you have no direct need for it then yes I'd suggest removal.

AdwCleaner and Malwarebytes 3 are not the same product. We purchased the company and technology behind AdwCleaner but it has not been fully integrated into Malwarebytes yet. So both products use different means to locate and remove threats. Speaking of threats, just a note that simply because something is on a list does not make it scary bad for your computer. Often there are minor things that simply don't belong and may add confusion or potentially help take you to a link you might not otherwise have gone to on your own. Things like the AOL removal. It could be that your browser or some other Web-enabled object was running so AdwCleaner could not access the entry to remove it. In some cases, the registry or file permissions may be set wrong which prevents removal.  In some cases, the entry is flagged due to some other benign cause. 

Give me a few moments to review your FRST and Addition logs.

 

Share this post


Link to post
Share on other sites

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

Once that is completed and the computer rebooted, please run AdwCleaner again and post back it's new log.

 

Then follow the directions from this topic

Thanks,

Ron

 

T

Share this post


Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Share this post


Link to post
Share on other sites

Step 3

OK I just ran Farbar Recovery Scan Too the two files are attached.

Looks like I have several action items which I need to learn more about what is on my system.

Currently, I'm running a FULL system scan and this is taking a LONG time. So far 62 hours have lapsed and per the icon in the taskbar it has about 10% more to go. I have just over 50TB (14.5TB data and 25.5TB backups) of storage on this system. It serves as my main system thus it has all of my libraries and backup drives. I realize that having all the backup drives in one tower and in one location is not the best but it is what it is. 

 

The current scan has identified a bunch of "malware", I'll let MB do what is necessary but I'd like to just delete the folder containing the malware but MB does not make this easy. It would be super helpful if I could right-click on the entry in MB and open the folder. Thus to properly clean the system it will take a few hours. The other MB finds are PUPs, in total so far MB found 667 issues. In that MB is scanning my backups (in some fashion I backup ALL of my libraries) it will find the same issue multiple times. I should not have included the backup drives in the scan. Assuming I remove the issue from the library drives then the issue should automatically be removed from the backup drive in the next backup cycle.

In MB I can view the items detected during the scan but I don't see any way to save this info. Is it possible to open the MB results file in some editor so I can act on the results in a more logical fashion?

Addition.txt

Fixlog.txt

Share this post


Link to post
Share on other sites

Hi @jgt1942

I would not recommend using Malwarebytes for flat file scanning like that. Aside from the time involved our program is designed to stop, prevent, locate, remove current in the wild infections. Not infections that have been around for months or years. Using your Kaspersky Total Security would be a much better tool that is designed to find and remove even threats from a decade ago.

As for backups, I would only have a couple concerns or cautionary information to provide.

If backups are connected to an internal bus where they cannot be disconnected like a USB connection then there is always the threat that some type of infection such as one of the newer encryption attacks could access those backups and encrypt the data. In which case you'd lose all of that data.

Also, if the drives are the only copy you have then that is not a backup. A true backup needs to be on a completely different hard drive, tape, online, etc. If the data is copied anywhere else on the same drive then it's not a backup. If that drive fails or get an infection then permanent loss of data is a possibility.

If using proprietary RAID solutions, then you need a duplicate of that as well. If you have a drive fail in a RAID 1, 5, 10 etc. there is no issue you can replace a drive and let it rebuild. If you lose the bus or the physical backup device and don't have an exact duplicate of that backup device to swap to the you lose the data too.

Aside from that and a huge amount of scheduled tasks the logs seem okay. Is there something else I can assist you with?

Backup Software


Thank you

Ron

 

Share this post


Link to post
Share on other sites
Quote

I would not recommend using Malwarebytes for flat file scanning like that. Aside from the time involved our program is designed to stop, prevent, locate, remove current in the wild infections. Not infections that have been around for months or years. Using your Kaspersky Total Security would be a much better tool that is designed to find and remove even threats from a decade ago.

OK that sounds reasonable. I have stopped the scan and will rely on KTS. I know that I have issues with the system and have started to understand Microsoft Sysinternals and I have a long uphill road ahead. It is difficult to teach an old dog new tricks. There is a lot of stuff I don't understand and need the dummies version of the instructions.

Quote

 

As for backups, I would only have a couple concerns or cautionary information to provide.

If backups are connected to an internal bus where they cannot be disconnected like a USB connection then there is always the threat that some type of infection such as one of the newer encryption attacks could access those backups and encrypt the data. In which case you'd lose all of that data

 

.The backup drives are internal drives connected to the bus. I wanted to get a NAS unit but keep putting it off but I'd still have the same exposure if it is connected to my network or is this a wrong statement. I actually have three sets of internal drives (1) data (2/3) two sets of backup drives containing two sets of backups. I've considered using cloud storage but the transfer speed is so slow and backing up 15TB would take a LONG time. My ISP upload speed is rather slow. I'm willing to listen to your suggestions for better suggestions. At this time of my life I'm not as dependent on the stuff I have on the PC and most is just for fun but that does not mean I don't want to protect it nor do I want to be stupid about it.

Quote

Also, if the drives are the only copy you have then that is not a backup. A true backup needs to be on a completely different hard drive, tape, online, etc. If the data is copied anywhere else on the same drive then it's not a backup. If that drive fails or get an infection then permanent loss of data is a possibility.

The data (15TB) and backup (36TB) are different drives but all in the same system. Many years ago I did use tape but when the price of HDs dropped and it was time to upgrade the tape system I switched to HDs. I'm now on a fixed income (retired) thus whatever changes I implement now hopefully will be inexpensive. 

Quote

If using proprietary RAID solutions, then you need a duplicate of that as well. If you have a drive fail in a RAID 1, 5, 10 etc. there is no issue you can replace a drive and let it rebuild. If you lose the bus or the physical backup device and don't have an exact duplicate of that backup device to swap to the you lose the data too.

In the past after ditching the tape BU I switched to RAID and used RAID 5 and then converted to RAID 6, about 8 years ago I swapped out the RAID for direct connected HDs. Currently, the smallest drive is my boot drive (500GB SSD) and then the next smallest is 3TB (2 of these). I have a few 4TB, 6TB, and one 8TB. Possibly I will replace one of the smaller drives with a much larger drive but this also means that I would reshuffle the drive contents of the other drives but still keeping data and the two BU sets on unique drives. 

Share this post


Link to post
Share on other sites

My current efforts are to (1) find and remove the darn akamaihd thing (2) improve system performance.  I may have one more system build I'd like to do but this is mainly on the maybe list. I really don't "need" it but I "want" it.

If you did not see anything in the reports I previously attached then I will look elsewhere.  Much thanks for your help. 

Share this post


Link to post
Share on other sites

Yes, I have several local drives too that are internally attached. Being internal, yet on different disks is okay and it is a backup. Not being able to disconnect is a potential issue. Anything that you have access to a potential attack would have access to ass well. Why external USB drives are recommended for home user backups. The issue is that as you get to large sizes of backups it is very expensive. I'm with you on the Cloud backups. Way too slow and too expensive. Maybe for less than 1GB of just what you consider very important data that you might want access to while traveling somewhere around the World or something.

However, if you're not actively using, backing up, you could unmount the drives. Not that some sneaky piece of software threat couldn't figure out to mount it and attack it, I'm not aware of any that currently does anything like that. So unmounting your backup drives could currently stop an attack. 

The Akamai is a plugin and works with your network card to cache data. It really is not a threat or slow-down issue (at least it should not be)

https://en.wikipedia.org/wiki/Akamai_Technologies

 

Windows Uninstall
  1. In the Windows Control Panel, run Add or Remove Programs.
  2. Select Akamai NetSession Interface.
  3. Click Change/Remove, then click Yes to confirm your choice.

https://www.akamai.com/us/en/products/media-delivery/netsession-interface-faq.jsp

 

 

Share this post


Link to post
Share on other sites

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.