U1ser1424 Posted November 27, 2018 ID:1283246 Share Posted November 27, 2018 Hello I'm running Malwarebytes premium with AVG. I scan daily and today my scan turned up with a threat detection. The file is AVG VisthAux.exe I was having problems running AVG's vpn today so I made some changes in AVG's "enhanced firewall" settings. I don't know if that has anything to do with it. What does this mean for my PC and what should my next step be? Log attached. mbst-grab-results.zip Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 27, 2018 Staff ID:1283247 Share Posted November 27, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
thexboxflash Posted November 27, 2018 ID:1283248 Share Posted November 27, 2018 I made a separate post on this as well. I have a feeling it may be a false positive as all the research I've done indicates this is a part of AVG. Waiting to hear back to see if there is any official word. I haven't enabled any AVG add-ons or made any installation changes to the AVG software. Link to post Share on other sites More sharing options...
U1ser1424 Posted November 27, 2018 Author ID:1283249 Share Posted November 27, 2018 3 minutes ago, thexboxflash said: I made a separate post on this as well. I have a feeling it may be a false positive as all the research I've done indicates this is a part of AVG. Waiting to hear back to see if there is any official word. I haven't enabled any AVG add-ons or made any installation changes to the AVG software. Should I change my passwords, to be safe? Link to post Share on other sites More sharing options...
thexboxflash Posted November 27, 2018 ID:1283256 Share Posted November 27, 2018 1 hour ago, U1ser1424 said: Should I change my passwords, to be safe? It wouldn't be a bad idea, but only do it from a PC you know is safe or the PC you posted about if it is now scanning clean. Link to post Share on other sites More sharing options...
U1ser1424 Posted November 27, 2018 Author ID:1283257 Share Posted November 27, 2018 7 minutes ago, thexboxflash said: It wouldn't be a bad idea, but only do it from a PC you know is safe or the PC you posted about if it is now scanning clean. I will tomorrow. Don't you think it's strange that we both got the same thing around the same time? Link to post Share on other sites More sharing options...
thexboxflash Posted November 27, 2018 ID:1283268 Share Posted November 27, 2018 29 minutes ago, U1ser1424 said: I will tomorrow. Don't you think it's strange that we both got the same thing around the same time? I do, I'm highly suspicious that it's a false positive with Malwarebytes and the latest definitions. Link to post Share on other sites More sharing options...
Staff thisisu Posted November 27, 2018 Staff ID:1283272 Share Posted November 27, 2018 Hello, Think I found the offending rule and the file you are talking about. I'm pushing an update out now. Link to post Share on other sites More sharing options...
Staff thisisu Posted November 27, 2018 Staff ID:1283276 Share Posted November 27, 2018 Fixed in: MBAM2 Version: v2018.11.27.02 MBAM3 Version: 1.0.8037 Link to post Share on other sites More sharing options...
U1ser1424 Posted November 27, 2018 Author ID:1283297 Share Posted November 27, 2018 Is it just a false positive? If the file already quarintined what should i do? Link to post Share on other sites More sharing options...
U1ser1424 Posted November 27, 2018 Author ID:1283306 Share Posted November 27, 2018 3 hours ago, thisisu said: Fixed in: MBAM2 Version: v2018.11.27.02 MBAM3 Version: 1.0.8037 37 minutes ago, U1ser1424 said: Is it just a false positive? If the file already quarintined what should i do? Link to post Share on other sites More sharing options...
Staff thisisu Posted November 29, 2018 Staff ID:1283700 Share Posted November 29, 2018 On 11/27/2018 at 3:13 AM, U1ser1424 said: Is it just a false positive? If the file already quarintined what should i do? Yes it was a false positive. If already quarantined, you can restore the file. Watch the following for more details on how to do this: https://support.malwarebytes.com/videos/1049 Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now