ReadyBoost and Malwarebytes Premium

[DADER]

Greetings,

I am encountering a problem on my PC where I can't keep both features on; Malwarebytes and windows ReadyBoost. When all malwarebytes features are on , Readyboost gets stuck on a message saying preparing cache for ready boost , so I have to turn malwarebytes real time protection to get Readyboost working on my PC.
 

Kindly I am asking for your help on this matter.

wishing you good times

[Malwarebytes]

***This is an automated reply***

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[Porthos]

Do not have an answer for you but I have some reading for you.

https://www.howtogeek.com/123780/htg-explains-is-readyboost-worth-using/

[DADER]

mbst-grab-results.zipmbst-clean-results.txt

[DADER]

I started a ticket and here is the PROFESSIONAL GENIUS response !!!!
I mean how did they accept him in the first place , Unless he is a bot or should I say it is 

Christopher (Malwarebytes Support) Nov 26, 08:15 PST Hello Abdulkader, Welcome to Malwarebytes Technical Support, my name is Chris and I will be assisting you with your ticket #2478736 today. Here is information below that is Malwarebytes standpoint on running another Anti-Virus along with our product and the exclusions you will need to add if you decide to run both. Malwarebytes products work well and should run alongside Anti-Virus software without conflicts. In some rare instances, exclusions may need to be set for your specific Anti-Virus product to achieve the best possible system performance.  Considering you currently have Malwarebytes 3 Premium installed, we believe that the combined layers of protection are a suitable replacement for traditional Anti-Virus programs. Please check this post in our Forum regarding Malwarebytes 3 AV compatibility and replacement capabilities: https://forums.malwarebytes.com/topic/191650-malwarebytes-30-frequently-asked-questions/#comment-107... However, if you would like to run them along side each other, you will need to add the following exclusions to your ReadyBoost: •C:\Program Files\Malwarebytes\Anti-malware\assistant.exe •C:\Program Files\Malwarebytes\Anti-malware\mbam.exe •C:\Program Files\Malwarebytes\Anti-malware\mbampt.exe •C:\Program Files\Malwarebytes\Anti-malware\mbamservice.exe •C:\Program Files\Malwarebytes\Anti-malware\mbamtray.exe •C:\Program Files\Malwarebytes\Anti-malware\mbamwsc.exe Thank you for your patience with this and please let me know if you have any other questions or concerns. Regards, Christopher   Chris M. | Malwarebytes Technical Suppor

[DADER]

and how should I reach my ticket through employee login?  WTH !

 

[Ried]

Hello DADER,

Judging by the email query you sent, it seems to have been a misunderstanding on the Agent's part.  Your first sentence seemed to indicate an issue between Malwarbytes and Windows Defender.  

While I understand your frustration with the reply you received, have you mentioned it to the Agent in your ticket?  You don't access the ticket as an employee, you simply reply to the email that was sent.

Please continue in the HelpDesk ticket - I'll be closing this topic so as not to add even more confusion and I will be monitoring your ticket.