Runtime error Acces violation during unistall

[Cacho_Tognax]

Full history: I removed the program from autoplay because I only use the free version and for manual scans once in a while. Now I wanted to do one of these scans but trying to launch the program I'd get an

Unable to start

Unable to connect to the Service 

error. So I wanted to try and reinstall it, it gives me another error:

Runtime Error (at 407:201): 

Acces violation at address 5DD5C542 in module 'suhlpr.dll'.
Read of address 00000000

I tired just installing the new version on top and got the same error, except with 5D7BC542 instead of 5DD5C542 , this value changed often duting other attempts, but the last 4 digits were always the same, I tried SFC/scannow but to no avail.

From other threads I noticed how someone got asked to attach mb check and FRST results to the discussion, so I'm doing it now.

Wating on any idea on how to solve this
 

mb-check-results.zip

FRST.txt

Addition.txt

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Cacho_Tognax]

UPDATE: so apparently even with the error the installation tool managed to install the new version/reinstall the current one, now it looks like it's working, I'm thinking if something else happens again I'll open a new thread, but if anther course of action is better please tell me.

[Firefox]

Hello and Welcome

Glad to see you seem to be working now... if you would like us to take a deeper look please provide the requested logs below.

Please do the following to gather some logs so the team can take a look at your installation and attempt to find the cause of the problem:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[Cacho_Tognax]

Here it is, however after letting the program collect the logs I tried uninstalling and had no issues with it, so I don't think they will show anything abnormal. I the original post I included the logs of MB check and FRST made before I did the reinstall. I'd be happy if you look more into this, but I don't really think looking only into the logs I'm sending now will show anything, ans I have no issue now, I had issue trying to uninstall BEFORE just letting the installer remove the previous version(and even then during the uninstallation I got the error as per original post) so the anomalies (if any) should be in the files I attached to the first post here.

Thanks for the quick response and availability!

mbst-grab-results.zip

[dcollins]

This is a known issue, and it had to do with the fact that you disabled Malwarebytes from running. During uninstall Malwarebytes tries to do some stuff, and if it can't, causes this error. This should be fixed in an upcoming release.

[Cacho_Tognax]

Thanks for telling me! Now that I know it's a common issue and not god know what kind of problem/an unidentified virus I'm not worried anymore.