how to transfer life license to new PC?

[ingber]

We have MB Premium with 2 life licenses.  In about a week we will be getting new Win 10 Pro x64 PCs and then we will factory reset and sell our old PCs.

How do we transfer our MB licenses?  E.g., is there a way to deactivate the old licenses and then install on the new PCs?

What is the URL to use when downloading MB Premium.  We do not have to buy it again, but I do not see where to download the software?

Thanks.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

1. Download Malwarebytes Support Tool
2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
3. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
4. Place a checkmark next to Accept License Agreement and click Next
5. You will be presented with a page stating, "Get Started!"
6. Click the Advanced tab
   
    
7. Click the Gather Logs button
   
    
8. A progress bar will appear and the program will proceed with getting logs from your computer
   
    
9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
   
    
10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
       

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[tetonbob]

Hi @ingber- Yes, please do deactivate the licenses before you reset the machines and decommission them.

You can deactivate the license by using either of the methods outlined in this Knowledge Base Article:

https://support.malwarebytes.com/docs/DOC-1037

You can always download the latest Malwarebytes for Windows installer file here:

https://downloads.malwarebytes.com/file/mb3/

Further details are available in this Knowledge Base Article:

https://support.malwarebytes.com/docs/DOC-1141