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I can't install Malwarebytes on XP SP3

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Dear Malwarebytes.

I tried to do a scan with the version I already had installed (PLEASE don't ask which version that was, I'd had it for years and it was always doing self-updates and stuff) and it suddenly said 'Can't connect.' Just that. So I thought a virus of some kind must finally have beaten its defenses, uninstalled it, went to your website, got the latest version, tried to install it and it flat wouldn't install. It's saying 'Could not call proc.'  As a one-time programmer, that tells me it can't find the starting procedure to install the program so I tried downloading it again and got the same thing.

I'm using Windows XP SP3 (I have to for my disability software) and don't have any other a/v installed.  Thinking about it, I DO have Adblock Plus installed.  Would that get in the way of it working? 

I'm going to try disabling Adblock Plus and THEN installing it.  Please, if you think of anything else it could be could you tell me?

Yours hopefully


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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
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  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
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  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
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  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
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  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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-The Malwarebytes Forum Team

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Hello and Welcome!

The latest version on the main website does not support XP or Vista, you need to download the version that is compatible with your system.

See HERE for instructions on how to download the legacy version.

Also you may just download it from the link below...

You may download the latest available version for XP and Vista by clicking here.

Edited by Firefox
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