jhearcht Posted November 19, 2018 ID:1282028 Share Posted November 19, 2018 Today in Firefox browser, started getting popups each time I clicked a new tab for a Google search. The popup wants me to click to enable a monetization feature in Firefox. Unless I approve that adware, it will continue to popup every time I search. A nagging nuisance. I ran Malwarebytes, and it quarantined a set of files that didn't seem to be related to this problem. After the search & quarantine the popups continue. I found other malware removers that specifically say they can find "r.svrtrack.com" files. But their sites were suspicious. I'd prefer to stick with Mbytes. Is this a known malware in Mbytes files. If so, why didn't the search find it? Is there a way I can get Mbytes to search for a specific target? Link to post Share on other sites More sharing options...
jhearcht Posted November 19, 2018 Author ID:1282029 Share Posted November 19, 2018 The adware claims to be an extension to Firefox, but there is no such thing in the list of addons. Link to post Share on other sites More sharing options...
kevinf80 Posted November 19, 2018 ID:1282036 Share Posted November 19, 2018 Hello jhearcht and welcome to Malwarebytes, Make a "Clean" install Firefox: Use the following link for instructions how to back up your bookmarks, same link can be used to import saved Bookmarks:https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer Next, Remove all synced data from Firefox to stop possible re-infection or exploitation.https://support.mozilla.org/en-US/questions/1037353 Next, Go here: http://www.mozilla.org/en-US/ download save the latest version of Firefox.. We will install this later... Next, Lets totally remove Firefox and start over. Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions... Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present): (32-bit Windows) C:\Program Files\Mozilla Firefox (64-bit Windows) C:\Program Files (x86)\Mozilla Firefox It is essential the installation folder is removed. Re-boot your system when that is completed.... Next, To remove all remaining data and profile information... Press "Windows key + R" to open the Run box In the Run box, type in or copy and paste %APPDATA% Click OK. A Windows Explorer window will appear. In this window, choose/open in succession Mozilla > Firefox > Profiles. Select Delete on each entry in reverse, eg Profiles > Delete. Firefox > Delete. Mozilla > Delete. Re-boot your system when complete! Next, Use the Mozilla Firefox installer to reinstall your Browser.... When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons/extensions, use, start, stop or disable those features etc.... uBlock-Origin can be installed from here: https://addons.mozilla.org/en-GB/firefox/addon/ublock-origin/ <<--- Recommended. Does that clear the problem...? Thanks, Kevin... Link to post Share on other sites More sharing options...
jhearcht Posted November 19, 2018 Author ID:1282133 Share Posted November 19, 2018 Kevin I appreciate the detailed instructions for laboriously removing Firefox. But it's the malware that I want to remove. Shouldn't M'Bytes detect and remove such an obvious example of unwanted adware? I found other malware apps that make specific claims to remove "r.svrtrack.com". But I already have anti-virus and anti-malware apps installed. Is this nuisance-ware so powerful and deeply embedded that even mighty MalwareBytes is forced to punt? PS___I don't know how this adware got on my computer. I'm very careful about such things. But what's to prevent it from getting back into Firefox after I go to all the trouble of uninstalling and reinstalling my browser? I would hope that the anti-virus and anti-malware apps would do their jobs, and detect the blatant malware behavior before I am even aware of it. Link to post Share on other sites More sharing options...
kevinf80 Posted November 19, 2018 ID:1282154 Share Posted November 19, 2018 Hello jhearcht, I assume from your reply that you have the Premium version of Malwarebytes. If that is correct then you should contact Consumer Support and raise a support ticket, they are better placed to answer your questions. https://support.malwarebytes.com/community/consumer/pages/contact-us Thank you, Kevin... Link to post Share on other sites More sharing options...
kevinf80 Posted November 26, 2018 ID:1283159 Share Posted November 26, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
Recommended Posts