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jhearcht

adware "r.svrtrack.com"

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Today in Firefox browser, started getting popups each time I clicked a new tab for a Google search. The popup wants me to click to enable a monetization feature in Firefox. Unless I approve that adware, it will continue to popup every time I search. A nagging nuisance.

I ran Malwarebytes, and it quarantined a set of files that didn't seem to be related to this problem. After the search & quarantine the popups continue. I found other malware removers that specifically say they can find "r.svrtrack.com" files. But their sites were suspicious. I'd prefer to stick with Mbytes.

Is this a known malware in Mbytes files. If so, why didn't the search find it?

Is there a way I can get Mbytes to search for a specific target?

moz-extension malware.JPG

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Hello jhearcht and welcome to Malwarebytes,

Make a "Clean" install Firefox:

Use the following link for instructions how to back up your bookmarks, same link can be used to import saved Bookmarks:

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Next,

Remove all synced data from Firefox to stop possible re-infection or exploitation.

https://support.mozilla.org/en-US/questions/1037353

Next,

Go here: http://www.mozilla.org/en-US/ download save the latest version of Firefox.. We will install this later...

Next,

Lets totally remove Firefox and start over.

Go here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer and follow those instructions...

Ensure when the uninstall completes to navigate to and delete the firefox installation folder (if present):

(32-bit Windows) C:\Program Files\Mozilla Firefox
(64-bit Windows) C:\Program Files (x86)\Mozilla Firefox

It is essential the installation folder is removed. Re-boot your system when that is completed....

Next,

To remove all remaining data and profile information...

Press "Windows key + R" to open the Run box
In the Run box, type in or copy and paste %APPDATA%
Click OK. A Windows Explorer window will appear.
In this window, choose/open in succession Mozilla > Firefox > Profiles.
Select Delete on each entry in reverse, eg Profiles > Delete. Firefox > Delete. Mozilla > Delete.

Re-boot your system when complete!

Next,

Use the Mozilla Firefox installer to reinstall your Browser....

When Firefox is installed and open select these keys together :- Ctrl - Shift - A that will access Addons manger, this gives access to find addons/extensions, use, start, stop or disable those features etc....

uBlock-Origin can be installed from here: https://addons.mozilla.org/en-GB/firefox/addon/ublock-origin/ <<--- Recommended.

Does that clear the problem...?

Thanks,

Kevin...

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Kevin

I appreciate the detailed instructions for laboriously removing Firefox. But it's the malware that I want to remove. Shouldn't M'Bytes detect and remove such an obvious example of unwanted adware? I found other malware apps that make specific claims to remove "r.svrtrack.com". But I already have anti-virus and anti-malware apps installed. Is this nuisance-ware so powerful and deeply embedded that even mighty MalwareBytes is forced to punt?

PS___I don't know how this adware got on my computer. I'm very careful about such things. But what's to prevent it from getting back into Firefox after I go to all the trouble of uninstalling and reinstalling my browser? I would hope that the anti-virus and anti-malware apps would do their jobs, and detect the blatant malware behavior before I am even aware of it.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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