PUP.OptionalAmazonBrowserBar extension in Chrome keeps reinstalling

[malina123]

Hi

When I open Chrome the information that Amazon Assistant Chrome Extension has been installed pops up, I go to extensions to remove it and it removes itself but AdwCleaner still detects it. The next time I turn on Chrome the same thing happens. I never installed the Amazon Assistant on my computer. 

I tried removing it with AdwCleaner but it comes back after I restart my computer. I tried using Malwarebytes but it does not detect it and I tried using Hitmanpro but it does not work either. 

It is really annoying and I thing it's the reason Chrome stops working, like when I type something in the search bar nothing happens, pages do not load at all. 

[kevinf80]

Hello malina123 and welcome to Malwarebytes, Make clean of Chrome, see if that clears the problem: If your Chrome Bookmarks are important do this first: Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks..... Continue for a clean install: Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html Next, Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter... In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard" A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server... Continue to next step to completely Uninstall Chrome.... Next. Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!! Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata) For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Next, Install Google Chrome : Next, Import your Bookmarks... (instructions in the first step) Next, Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en Does that help...?   Kevin..

[kevinf80]

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