Jump to content
Wiper

Unknown IP's in exclusions

Recommended Posts

Hello,

I have found a number of unknown IP addresses in my MWB3 Exclusion list. I have not added any of these manually and was wondering if its any cause for concern. Many of the addresses lead to unlikely host countries of any of my services such as Astana Kazakhstan. 

one example IP address given below is listed on projecthoneypot.org as a spammer/hijacked address

178.90.91.230

 

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
     notify me.jpeg  

Click "Reveal Hidden Contents" below for details on how to attach a file:
 

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites
30 minutes ago, Wiper said:

is listed on projecthoneypot.org as a spammer/hijacked address

Please disregard this statement.

Share this post


Link to post
Share on other sites

Greetings,

Nothing should be able to alter your exclusions in Malwarebytes, especially if you have self-protection enabled (it is on by default) as it protects Malwarebytes' files and processes from being altered or terminated while it is running.  If you are the only user of the computer then I would suggest deleting all of the exclusions and monitoring it by checking it frequently to see if any of the exclusions return, and if they do, then please let us know and we will assist you in investigating the issue.

Also note that when a website is blocked by Malwarebytes, that an item is added to the right-click context menu of the Malwarebytes tray icon to exclude that website, so if that is being clicked accidentally, that could account for the issue, otherwise I'm not sure what might be causing it unless someone else with access to the system is creating these exclusions for some reason.

Please let us know if this issue returns once you've removed the exclusions and if there is anything else we might assist you with.

Thanks

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.