Please help, can't remove PUP.Optional.SearchManager infection

[mrchris76]

Hi,

I am having the same issue as many others have had in removing the PUP.Optional.SearchManager from Chrome on my Windows 10 PC. I have MalwareBytes Premium, ADW and Hitman Pro, all detect and remove but it comes back next reboot. 

I tried to follow the instructions provided elsewhere but the x64 version of FRST I grab just goes into an endless update loop and I have to kill the process to stop it.  So I am unable to provide the output that that tool generates. 

I have also followed the instructions posted here, without success. It always returns.

 

Can someone please provide a working version of FRST tool so I can follow the rest of the instructions in getting this sorted?

Thanks in advance

mrchris76

[nasdaq]

Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.

Attach the file.
Select the "Choose a File" navigate to the location of the File.
Click the file you wish to Attach.
Click Attach this file.
Click the Add reply button.
===

Please post the logs  for my review.

Wait for further instructions

 

[mrchris76]

Hi Nasdaq

Thanks for the response. I have tried to follow these instructions already but as I mentioned in my initial post the FRST tool will not run correctly for me. After launching it will go into a loop where it says there is an update, close down, re-open and repeat endlessly. I have to kill it in task manager. 

Is there another method we can use to get the log files you need in order to help me?

Thanks

mrchris76

[mrchris76]

Hi nasdaq

I found another source of the FRST tool and this one works. See attached FRST.txt and Addition.txt.

Thanks

mrchris76

Addition.txt

FRST.txt

[nasdaq]

Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Let me know if the problem persists.

fixlist.txt

[mrchris76]

Hi nasdaq,

Many thanks looks like that's done the trick and cleared it off. Just out of interest why is it that MalwareBytes Premium can't handle this on its own?

Thanks

mrchris76

[nasdaq]

Hi,

Mbam looks for Potentially Unwanted programs and Adware.

If an automatic fix was available for all situation may be MBAM would clean it.

A human behind the screen is still needed on occasions.

 

 

 

 

[mrchris76]

OK that makes sense, thanks again for your assistance.

Regards

mrchris76

[nasdaq]

Glad we could help.

[AdvancedSetup]

Glad we could help.

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