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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
  7. Click the Gather Logs button
  8. A progress bar will appear and the program will proceed with getting logs from your computer
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  • Root Admin
  • Solution

Please download the following file to your computer. Then open it and copy the file inside to your desktop.

So you should now have a file named:   mbrepaircmd.exe  on your desktop.

Then copy and paste the following command into the elevated Admin command prompt.

"%USERPROFILE%\desktop\mbrepaircmd.exe"   /wmi

This will run for a few minutes as it attempts to repair your WMI issue.

Once it is done, please restart the computer. Then see if you're able to now install Malwarebytes and let me know.




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  • Root Admin

Okay, let's do the following then.

Create a NEW folder.   REPAIR  at the top of the drive.


Then copy the  mbrepaircmd.exe to that folder. 

Then from the elevated admin command prompt type the following.


Then type the following

mbrepaircmd.exe   /wmi

Once it's done, reboot the computer and try to install Malwarebytes.


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Now I have another problem. I have a premium license for two computers. Since I just reinstalled Windows 10 on this computer I can't get this computer activated. The message says I am past my limit, however only one computer is activated. I only have two computers. How can I solve this problem?

Thank you.

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Do you have an account on https://my.malwarebytes.com? If so, you should be able deactivate your key from unused products so you can re-activate them. If you don't have an account there, you will want to reach out to our support teams. You can use the Support Tool to help you create a ticket or use the form at https://support.malwarebytes.com 

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