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Stop Malwarebytes force reboot after program update

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This is very annoying. Everytime my Malwarebytes automatically does a program update, it shuts down everything and forces my computer to reboot, not leaving me to save my stuff while I was in the middle of work. No there is no scan schedule.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Greetings,

Malwarebytes definitely shouldn't be automatically restarting your PC without your permission.  Please do the following so that we can take a look at your installation and hopefully find out what is causing this issue:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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It could be the scheduled scan doing this.  Please open Malwarebytes and go to Settings>Scan Schedule and double-click on the scan listed there to open the edit dialog then click the Advanced button to expand the dialog and ensure that the highlighted/circled option in the following image is not checked/enabled:

schedule.png.092b48ee6af4171225b9ee22c9a44d78.png

Once that's done click OK and hopefully that will prevent it from happening again.

I also noticed a few issues in your logs.  First, it appears that the default compatibility settings for Malwarebytes have been altered.  These modifications should be removed:

HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe          [RUNASADMIN]
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe      [ELEVATECREATEPROCESS]

You should be able to remove them from the registry in the location shown or by navigating to C:\Program Files\Malwarebytes\Anti-Malware and right-clicking on each file listed and selecting Properties and navigating to the Compatibility tab and unchecking all checkboxes in that tab for each of the two files listed.

Next, it appears that Malwarebytes has been disabled using MSConfig.  You can disable Malwarebytes from running at startup using settings built into the application itself and I would recommend doing it that way if that is your intention otherwise Malwarebytes may not function as expected, especially since only the tray has been disabled while the service and drivers will still run on boot unless disabled from running at startup properly:

Location: HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Malwarebytes TrayApp
Malwarebytes TrayApp                                         [C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\mbamtray.exe]

The setting to disable Malwarebytes from running at startup can be found under Settings>Protection under Startup Options.  Toggle the Start Malwarebytes at Windows startup to Off and Malwarebytes will not run on boot if that is your preference.

Finally, you're not running the latest version of Malwarebytes.  I would suggest downloading and installing the latest version from here.  You may simply install it over your existing version and restart your system if prompted to do so.

Please let me know if the issue is now resolved and if there is anything else we might assist you with.

Thanks

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Hello again,

If you would, please provide a fresh set of logs so that we may see what's going on with the program:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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