ricky1973 #1 Posted November 14, 2018 Hi all; I run a premium version 3.6.1.2711 on my win10 64 bit system... I just noticed this issue: - I make music with my pc, and sometimes when I must record with my DAW, I must stop several services in order I can run music software (that's very heavy due to plugins, etc etc) without problems... so I also close Malwarebytes (right-cliccking on the tray icon), along with other processes that I can temporarily suspend. As soon as I've finished with my music software, I double click on the Malwarebytes' desktop icon to re-activate it... but in fact it looks like I ust open the program but the real time protection is not effective (if I check in the task manager, MB services are not loaded and the tray icon doesn't appear)... the only way to re-activate the real time protection is to re-start windows? It looks strange... or maybe I should make something that I haven't tried yet. Thanks for your attention; I hope I explained clearly. ciao Ricky Share this post Link to post Share on other sites
Malwarebytes #2 Posted November 14, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Share this post Link to post Share on other sites