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i posted it in a other forum post but i did not know i posted it in wrong channel so i am doing it here now.

 

 

so recently i got a nofication down saying real time protection is turn of and the icon on running backgrounds just disappear i start it  up again works but after a while it happend again someone know why?!

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Greetings,

I'm sorry that the software is malfunctioning but hopefully we can get it working normally again.  Please do the following so that we can take a look at your installation and attempt to find the cause of the problem:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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Everything looks OK in your logs, so please try a clean installation to see if it corrects the issue:

  1. Run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let us know how it goes.

The only item of concern I noticed in your logs was that you have Java installed.  While there's nothing bad about it necessarily, I do suggest removing it if you don't use it for anything as it is known to commonly be exploited by malicious sites and malware.  If you don't need it and wish to remove it, you may use the Java Uninstall Tool located on this page.  Just click on the red "I Agree to the Terms and Want to Continue" button and the download for the uninstall tool should begin.  Go ahead and run it if you wish and it should remove any installed versions of Java from your system.

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