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Web protection won't turn on

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Same problem here - image.png.7b7f89e09e4b656b6df44f9709a70d66.png

Mouse clicks on the off items does nothing, app is non-responsive.  Updates show as current.  Edition is 3.6.1 Premium account is active/renews in 57 days. Win 10 Pro x64, very barebones re: software installed. 

 

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2 minutes ago, OinkOink said:

I have the same issue. It worked fine for months and this just started today.

I forgot to mention I'm also a premium user and that my license is valid for another 206 days.

version: 3.6.1.2711

component package: 1.0.482

update package: 1.0.7787

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Greetings,

For anyone having this issue, please do the following to see if it corrects the problem:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

If not, then please create a topic of your own to avoid confusion and post the logs requested below in that new topic:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

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