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[MarkJohnson]

I found a post with a similar problem through Googling that said to post some logs for help.

 

Let me know if I need more info.

 

Quote

Hi and welcome.

Please start your own topic so we can help you one on one.  And in your new topic provide the logs from below.

 

• Any screenshot(s) of error messages(s) or other incorrect behavior
• Create and obtain an mb-check log
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

FRST.txt

Addition.txt

mb-check-results.zip

[AdvancedSetup]

Hello @MarkJohnson and

It may be due to a possible conflict with Kaspersky, but let's start out by having you run the following and see if it helps.

Please download the Malwarebytes Support Tool and use it to repair Malwarebytes

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a check-mark next to Accept License Agreement and click Next
• Click the Start Repair button and follow the onscreen instructions.
  
  

 

Also, please review the exclusions in the PDF document I've attached to help prevent conflicts.

Kaspersky_Internet_Security_Exclusions.pdf

Then let me know if you're still having issues with Malwarebytes.

Thank you

Ron

 

[AdvancedSetup]

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks