ycfontaine Posted November 7, 2018 ID:1279844 Share Posted November 7, 2018 Hello members and staff, One of my older PC has dual boot - windows 10 and windows 7 to run some legacy software. I have a 'multiple token' Malwarebytes license - same key can be used with a number of computers. Windows 10 has Malwarebytes installed and is using one token. If I install Malwarebytes on Windows 7 on that *same* PC with *same* NIC, will the install use a second token when entering the license key? or will Malwarebytes installer recognize this is a known computer already with an associated token? Please share your experience. Thank you. Yves Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted November 7, 2018 Staff ID:1279845 Share Posted November 7, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
exile360 Posted November 7, 2018 ID:1279847 Share Posted November 7, 2018 Greetings, As I understand it (and I believe this also applies to virtual machines and the like), using the license on the second operating system does count as a separate system/installation, however if you wish you may contact Malwarebytes Support directly via one of the options on this page to get a definitive answer if no one from the staff responds here, however based on what I've read and heard in the past, I do believe this is how it works. Please let us know if there is anything else we might assist you with. Thanks Link to post Share on other sites More sharing options...
exile360 Posted November 7, 2018 ID:1279848 Share Posted November 7, 2018 By the way, you can also check the status of your licenses and activations by signing into My.Malwarebytes.com and you may create an account there if you haven't already and you should be able to track your licenses, installations and activations there. You can find out more in this support article. Link to post Share on other sites More sharing options...
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