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Unable to purchase Malwarebytes 3

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I am trying to order




I was told that I will get 5 licenses for $61. However, everytime I order the website simply hangs.


Then I got an email to complete my order. In the email,. what I was actually ordering is not written. I completed an order and spend $39.9 for 1 license only.


Please refund the last order. After that, I will order the 5 licenses for $61


Ordering from links like https://estore.malwarebytes.com/order/finish.php?id=2Xrn83F0memNwnPtfq%2FSZXKAx4LcgbFt




Ordering from links like https://estore.malwarebytes.com/s/ULcxnllvS


doesn't work.

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  • Staff

***This is an automated reply***


Thanks for posting in the Malwarebytes 3 Help forum.


If you are having technical issues with our Windows product, please do the following: 


If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 


Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Please contact Malwarebytes Support directly via one of the options found on this page as they will be able to assist you more promptly rather than having to await a reply from a staff member here on the forums.

You should also refer to this support article if necessary to seek your refund as it includes contact information for both of the ecommerce partners that handle online sales for Malwarebytes licenses.

They will be able to ensure that you get your refund and receive the appropriate pricing so that the discount you were offered is honored.

Please let us know if there is anything else we might assist you with, and I'm sorry that the site was giving you trouble, but hopefully they will be able to figure out what is wrong with it and get it corrected, and I will be sure to report the issue to the team in the meantime so that they are aware of it and can investigate.

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Okay cool. Thanks for the huge discount. When I renew 2 years from now will it be $61 for 5 licenses? If I add more licenses will it be at a rate $6 per computer year? Thanks.


Your site original order chart doesn't work. After failing ordering, I will get another email saying that I should finish my order. Now, that one will work.


Unfortunately the email that say I should finish my order are severals and they don't tell me which order I am finishing, hence one false order. He he he

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