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PUP.Optional.Legacy MSN Homepage & Bing Search Engine

Thierry

By Thierry
in Resolved Malware Removal Logs

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kevinf80

kevinf80

Posted
Posted
Hello Thierry and welcome to Malwarebytes,

Continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:

    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply, also let me know if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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Thierry

Thierry

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Hi,

Below and attached are the required information.

After completed all the steps, I run again adwcleaner and I get no malware warning

Thanks

Malwarebytes
www.malwarebytes.com

-Détails du journal-
Date de l'analyse: 06/11/2018
Heure de l'analyse: 14:17
Fichier journal: 45e1fbe0-e1c6-11e8-a461-bcee7bdf35eb.json

-Informations du logiciel-
Version: 3.6.1.2711
Version de composants: 1.0.482
Version de pack de mise à jour: 1.0.7719
Licence: Gratuit

-Informations système-
Système d'exploitation: Windows 10 (Build 17134.345)
Processeur: x64
Système de fichiers: NTFS
Utilisateur: AlphaDesign-PC\Alpha Design

-Résumé de l'analyse-
Type d'analyse: Analyse des menaces
Analyse lancée par: Manuel
Résultat: Terminé
Objets analysés: 365703
Menaces détectées: 0
Menaces mises en quarantaine: 0
Temps écoulé: 7 min, 10 s

-Options d'analyse-
Mémoire: Activé
Démarrage: Activé
Système de fichiers: Activé
Archives: Activé
Rootkits: Activé
Heuristique: Activé
PUP: Détection
PUM: Détection

-Détails de l'analyse-
Processus: 0
(Aucun élément malveillant détecté)

Module: 0
(Aucun élément malveillant détecté)

Clé du registre: 0
(Aucun élément malveillant détecté)

Valeur du registre: 0
(Aucun élément malveillant détecté)

Données du registre: 0
(Aucun élément malveillant détecté)

Flux de données: 0
(Aucun élément malveillant détecté)

Dossier: 0
(Aucun élément malveillant détecté)

Fichier: 0
(Aucun élément malveillant détecté)

Secteur physique: 0
(Aucun élément malveillant détecté)

WMI: 0
(Aucun élément malveillant détecté)
(end)

 

AdwCleaner

Nothing was found

 

Microsoft Windows Malicious Software

Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Aug 15 07:11:45 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.64, September 2018 (build 5.64.15218.2)
Started On Wed Sep 12 14:22:39 2018

Engine: 1.1.15200.1
Signatures: 1.275.466.0
MpGear: 1.1.15201.1
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Sep 12 14:25:31 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2)
Started On Wed Oct 10 11:10:16 2018

Engine: 1.1.15200.1
Signatures: 1.275.1525.0
MpGear: 1.1.15201.1
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Oct 10 11:13:35 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.65, October 2018 (build 5.65.15327.2)
Started On Tue Nov  6 14:45:12 2018

Engine: 1.1.15200.1
Signatures: 1.275.1525.0
MpGear: 1.1.15201.1
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Tue Nov  6 14:48:10 2018


Return code: 0 (0x0)

Fixlog.txt

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kevinf80

kevinf80

Posted
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Thanks for the logs and information update, lets mak clean install of Chrome, see if that cures the problem..

If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Does that help....
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Thierry

Thierry

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It did not worked, after removing  and reinstalling Chrome, I restarted my computer and opened Chrome and get the following message  "new extension added (MSN Homepage & Bing Search Engine"  I remove the extension via the extension manager   and when I run  adwcleaner I get  the same message again " PUP.Optional.Legacy Extension Chrome MSN Homepage & Bing Search Engine.

 

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kevinf80

kevinf80

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All references to Bing and other entries we removed with the FRST fix have returned. There is one entry I had listed for removal (this also returned) is related to Google Chrome,

Quote

HKU\S-1-5-21-3695530510-3628552313-2001357711-1000\...\Run: [CD96955DFBE86A47E5F9F2CA90AC2B11A196FDB7._service_run] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [1589080 2018-10-23] (Google Inc.)

Do you know what that is and what it does..?

Also as all removed entries are back suggests some kind of software you have or may have replaces moved entries on reboot, I note you have Zonealarm installed, does that have any such features...

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kevinf80

kevinf80

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Thanks for those logs, there is no reference to Bing left on your system. You should be ok to reinstall Chrome if you prefer that as your default browser.

Install unChecky before installing any software, that will protect against software carrying unwanted extras that will be installed without your knowledge...

https://unchecky.com/

Let me know when you are ready to clean up and we can remove tools we have used etc..

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  • 2 weeks later...
kevinf80

kevinf80

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Posted

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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