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Hello, Welcome to Malwarebytes.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

I have identified a bad SmartService infection.

You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have these access to these devices.

I need to know first if you can enable the Recovery Environment.
It will be needed to remove this infection.

Open FRST on the compromised computer:

copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::

http://i121.photobucket.com/albums/o239/kevinf80/Farbar%20Tools/frst%20b.jpg&key=98f8e4fa906452a8ed54423fd0407a3d120fe6064437244ca29c06ed5f968755]

On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.

Wait for further instructions.
<<<>>>

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Hi,

Lets proceed:

Read all the instructions before proceeding.
Take your time and all should be well.

Preparing the USB Flash Drive

Boot up your spare PC:
Plug in the flash drive, navigate to that drive, right click on it direct and select format. Quick option is adequate.

Next,

On that same PC download the right version of Farbar program for your system to Desktop or the Flash drive.
64-bit or 32 bit version. Select the one you need.
https://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/

If the files were saved on the Desktopl Move the executable (FRST.exe or FRST64.exe) to your USB Flash Drive 
 


How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system.
https://support.microsoft.com/en-us/help/827218/how-to-determine-whether-a-computer-is-running-a-32-bit-version-or-64

Do not plug the Flash Drive into the sick PC until booted to Recovery Environment.

Boot the compromised PC to Recovery Environment, if you are unsure of that action have a read at the following link, maybe bookmark for future reference...

To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

From the Windows 10 Tutorial you should get access to the Advanced Startup Options at boot for Windows 10

Select in this order
"Troubleshoot" > "Advance Options" > "Command Prompt"


Once in the command prompt

Plug your USB Flash Drive in the infected computer

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Scan button and wait for the scan to complete
A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

p.s.
If at any time you need additional information please ask before proceeding.

Wait for further instructions.

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Hi,

The instructions were to boot to the Recovery Console, not safe mode.

Please repeat the instructions.

p.s.

The Farbar program downloaded to your flash drive may have been compromised.

Please delete the current version and get a fresh version before you mount it to the compromised computer.

 

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Hi,

Remove this program in bold via the Control Panel > Programs > Programs and Features.
CPUID CPU-Z 1.78 (HKLM\...\CPUID CPU-Z_is1) (Version:  - ) <==== ATTENTION
This version is not signed and could be compromised.
If you still need it get it from this site.
https://www.cpuid.com/
===

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Please run the Malwarebytes and clean everything that will be found.

Run the Farbar program is normal mode and post a fresh FRST.txt log for my review.

Let me know of any issues with this computer.

fixlist.txt

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Hi,

Please download the attached Fixlist.txt file to  the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Quote

Registry Key: 1


Trojan.Clicker, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\msidntfs, Quarantined, [2584], [433331],1.0.7711

This could be a Syncing issue.

If you are Syncing Firefox it with other Devices remove it.
https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

When all is well you can re-sync your devices. NOT NOW.
<<<>>>

How is the computer's performance?

fixlist.txt

Edited by nasdaq
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  • 2 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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