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MWB Premium 3.5.1 remains out of date

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Hi,

I just started on old pc with vista on which I had MBW premium installed, now version 3.5.1. Wheras usually when I start the pc MWB automatically starts updating today the icon warning remains :

Updates: out of date

When I click on Check for updates the icon turns for 2 seconds, and that's it.

Now having the pc run for an hour, the updating which always started automatically, did not start.

Any ideas ?

TIA

 

 

 

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  1. Download Malwarebytes Support Tool
  2. Once the file is downloaded, open your Downloads folder/location of the downloaded file
  3. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  4. Place a checkmark next to Accept License Agreement and click Next
  5. You will be presented with a page stating, "Get Started!"
  6. Click the Advanced tab
    Repair menu_arrows.png
     
  7. Click the Gather Logs button
    Advanced_arrows.png
     
  8. A progress bar will appear and the program will proceed with getting logs from your computer
    Advanced Gather Logs_arrows.png
     
  9. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Advanced Gather Logs completed_arrows.png
     
  10. Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
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Click "Reveal Hidden Contents" below for details on how to attach a file:
 

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To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

mb_attach.jpg.220985d559e943927cbe3c078b
 

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When installing the support tool MS told that I have to install net 4 which I tried but run into an unregistered class error.

How to avoid this error ?

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Greetings,

The most recent version for Windows Vista and Windows XP is available here.  Please try downloading a fresh copy from that link and installing it over the top of your existing version, then reboot if prompted, then check for updates to see if it now functions correctly or not.

Please let us know how it goes and if you continue to have any problems with the software.

Thanks

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