ftrx Posted October 31, 2018 ID:1278718 Share Posted October 31, 2018 Hi, I just started on old pc with vista on which I had MBW premium installed, now version 3.5.1. Wheras usually when I start the pc MWB automatically starts updating today the icon warning remains : Updates: out of date When I click on Check for updates the icon turns for 2 seconds, and that's it. Now having the pc run for an hour, the updating which always started automatically, did not start. Any ideas ? TIA Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 31, 2018 Staff ID:1278719 Share Posted October 31, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
ftrx Posted October 31, 2018 Author ID:1278722 Share Posted October 31, 2018 When installing the support tool MS told that I have to install net 4 which I tried but run into an unregistered class error. How to avoid this error ? Link to post Share on other sites More sharing options...
exile360 Posted October 31, 2018 ID:1278725 Share Posted October 31, 2018 Greetings, The most recent version for Windows Vista and Windows XP is available here. Please try downloading a fresh copy from that link and installing it over the top of your existing version, then reboot if prompted, then check for updates to see if it now functions correctly or not. Please let us know how it goes and if you continue to have any problems with the software. Thanks Link to post Share on other sites More sharing options...
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