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MrSaiZo

Phicomm Energy 3+

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Ok, so I have the same issue as the user who owns a "THL T9 Pro". My issue is worse, I can't uninstall anything.

Thanks to Sophos Mobile Security it warns, stops and gives me the option to uninstall the "adware" or whatever comes up.

Yes, ran MalwareBytes for mobile phones, found out that PUP.Riskware.Autoins.fota.ins is on the system, belongs to the "system update".

The phone also have a 32Gb SD card installed, and also today found hiddenAds.Moo, and could remove it.

Thing is, that every time I go online, wifi or mobile, it starts to download something..
..But still tried to all the steps, can't do anything.

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Sorry, I forgot very important information.

Upon trying to uninstall, using the command prompt I get the answer:

"Failure - not installed for 0".

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Hi @MrSaiZo,

Could you send me an Apps Report?

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.

Nathan

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