Leweez Posted October 23, 2018 ID:1277190 Share Posted October 23, 2018 I want to uninstall Malwarebytes from my computer. Where is the file that I can download to completely uninstall Malwarebytes? Many thanks! Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 23, 2018 Staff ID:1277191 Share Posted October 23, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Leweez Posted October 23, 2018 Author ID:1277208 Share Posted October 23, 2018 Can I simply and safely uninstall with Windows "Programs and Features" option? Thanks! Link to post Share on other sites More sharing options...
Firefox Posted October 23, 2018 ID:1277210 Share Posted October 23, 2018 56 minutes ago, Leweez said: Can I simply and safely uninstall with Windows "Programs and Features" option? Thanks! Yes you can do that, to completely uninstall you can use the Malwarebytes Support tool (when prompted to reboot do so, and when asked if you would like to re-install simply select no) Download Malwarebytes Support Tool Link to post Share on other sites More sharing options...
Leweez Posted October 23, 2018 Author ID:1277230 Share Posted October 23, 2018 Ok, I did download the support tool and it never did ask if I would like to re-install before or after reboot. So the program is now re-installed but I lost my Premium License. I tried to "Activate License" in entering my license key and license ID but after that, nothing happens. I'm stuck in the "Activate License" section... What now? Link to post Share on other sites More sharing options...
exile360 Posted October 23, 2018 ID:1277239 Share Posted October 23, 2018 Greetings, To resolve issues with licensing the quickest way to receive assistance would be to contact Malwarebytes Support directly. You may do so via the options found on this page. In the meantime, you can attempt to find out what's going on with your license and why it won't activate by accessing the My Account site and either logging in if you've already registered, or signing up to create an account and then logging in to check the status of your license. It also allows you to manage your licenses and devices so that you can deactivate an existing license on one device in order to install/activate it on another so it can be very useful if you get a new system or have to reinstall Windows without having to worry about deactivating your license first. I hope this helps and if there is anything else we might assist you with please let us know and we'll do our best to help. Thanks Link to post Share on other sites More sharing options...
exile360 Posted October 23, 2018 ID:1277240 Share Posted October 23, 2018 By the way, to troubleshoot your activation I would also recommend reviewing the information in this support article as well as this one. It may just be an issue with the formatting of the license key causing it to fail to activate. Link to post Share on other sites More sharing options...
Leweez Posted October 23, 2018 Author ID:1277241 Share Posted October 23, 2018 Thank you but I just resolved my license problem. Everything is working fine now. Many thanks! Link to post Share on other sites More sharing options...
exile360 Posted October 23, 2018 ID:1277243 Share Posted October 23, 2018 Excellent, I'm glad you were able to correct the problem. If there is anything else we might assist you with please don't hesitate to ask. Thanks Link to post Share on other sites More sharing options...
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