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Malwarebytes service crashed on windows 10 (Version1803))

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so , having a crash problem just first happen on my windows 10 pro edition (version 1803) and I’ve also seen this happen on my other windows 7 devices .


Component package version :1.0..463.

update package version :.1.0.7457

it look like this one is a bug ? if so , then , can we have this fixed in upcoming version of the MALWAREBYTES ?

Malwarebytes Service

Stopped working

‎10/‎21/‎2018 3:48 PM

Report sent

Faulting Application Path:	C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe

Problem signature
Problem Event Name:	BEX64
Application Name:	mbamservice.exe
Application Version:
Application Timestamp:	5b9acf90
Fault Module Name:	SelfProtectionSdk.dll
Fault Module Version:
Fault Module Timestamp:	5b995ba2
Exception Offset:	000000000014e2a9
Exception Code:	c0000409
Exception Data:	0000000000000007
OS Version:	10.0.17134.
Locale ID:	1033
Additional Information 1:	b4ad
Additional Information 2:	b4ad75583f5312f04a624f3f83775fbc
Additional Information 3:	7069
Additional Information 4:	7069ba0537579f6d877652ad45a05209

Extra information about the problem
Bucket ID:	a8e5da16923a8c3154beb8acb1abe41b (1494835178188301339)


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56 minutes ago, exile360 said:


Did this occur while shutting down or restarting your system(s)?  If so, then this is a known issue and should be corrected in the next release.

I do not know how this crash it occurs ! but a problem found on my system which the cause is MBservice.exe , by going to this path" Control Panel\System and Security\Security and Maintenance\Problem Reports " there are 5 report of MB service crashed

I’ve been seen a similar reports by other users here !

Edited by Gt-truth
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Ok, thanks.  Yes, it probably is then.  You can test by shutting down your system and making a note of the time, then waiting a few minutes and then starting your system up again.  After starting it again, check the logs to see if a new error was created around the time that you shut down the system.  If so, then it is indeed the issue I mentioned which occurs during system shutdown.

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On 10/22/2018 at 8:34 PM, exile360 said:

You can if you wish, as the crash on shutdown (as well as several other bugs/issues) is supposed to be fixed in the beta.  I already installed it and everything seems great so far; it even scans faster for me by several seconds than the previous build did, so I'm quite pleased with it :) .

so , I’ve enable the "Beta application updates" option in the MALWAREBYTES and all running alright (no more report of MB service crash) since I update to beta then my MB found no any new update and however there is a final version in the pin topic ! so what I just to tried is to disable the "Beta application updates" again and then to click on "install application updates" but it says this



install application updates

Progress : no updates are Available 


so actually I am still on the beta and MB is not found "the latest version which is the final" how can I go with  ?

Edited by Gt-truth
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The beta and the final release version are identical as no changes were made to it prior to RTM/the final release, so if you have the beta installed that's the same thing as having the final released version.  If they had made any changes after beta testing then the new build would have been downloaded when you checked for updates, but there was none as you had it installed already.

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