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When can I get 3.6.1.2711?


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Hi all

I have one of those Premium versions of Malwarebytes that is enduring. That is it never expires.

My wife has a free version and recently upgraded to a newer version which I assume is 3.6.1.2711. 

My present version is 3.5.1.2522 and I haven't had any popups or notice on the app. about upgrading to the new version.

What can I do?

Cheers

ausgumbie

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Updates/Upgrades to new versions are metered and eventually everyone gets the notice to install the new version.  If you do not want to wait, you can click on Settings -> Application -> Install Application Updates or you can simply download the latest version from the main site and install it over your current version.

Download the Latest MB3 v3.6.1.2711 CU 1.0.463 from ->>RIGHT HERE<<-

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