Help needed removing Trojan.Roraccoon

[DHSLemur2018]

Greetings all,

I have tried deleting the quarantined files, I have also ran Adwcleaner on the most updated version and rebooted multiple times and it still appears in my new scans. I have checked my processes to look for anything out of the ordinary, I looked inside all of my HKEY folders to see if I could find anything in there or in System32, I also checked to see if there were any outside IPs connected in my hosts and there was not. Please help me in deleting this from my PC.  

[AdvancedSetup]

Hello @DHSLemur2018 and

Let me have you run the following scans and post back the logs so we can see what's going on.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan Now.
• When finished, please click Clean & Repair.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[DHSLemur2018]

Greetings,

Thanks you for the reply, attached are the files asked for. 

Malwarebytes-Treat-Scan-101618.txt

AdwCleaner[C01].txt

FRST.txt

Addition.txt

[AdvancedSetup]

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

 

[DHSLemur2018]

Greetings Ron,

Attached is the Fixlog requested. Thank you for your speedy replies. 

Fixlog.txt

[AdvancedSetup]

Hi there - okay let's go ahead and clean up Google Chrome some now too.

Please follow the directions from the following topic.

 

The check and make sure that Google Chrome is up to date after you clean it.

https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en

 

[DHSLemur2018]

I have cleaned and updated Chrome.

[AdvancedSetup]

Great, please reboot the computer one more time. Then run Malwarebytes and run a new Threat Scan and post back that log.

 

[DHSLemur2018]

Here is that log. Thank you for all your help.?

Malwarebytes-Treat-Scan-101618-2.txt

[AdvancedSetup]

Good, that log is clean now.

How is the computer running now?

Are you still having any signs of the Roraccoon infection?

 

[DHSLemur2018]

The computer seems to be running flawlessly, thank you so much for your help! ? no signs of the infection anymore.

[AdvancedSetup]

That's awesome - glad to hear. I'll go ahead then and close your topic but if you do decide you need further help please let us know.

Take care and have a great week @DHSLemur2018

 

Ron

 

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Thanks