DHSLemur2018 Posted October 16, 2018 ID:1275684 Share Posted October 16, 2018 Greetings all, I have tried deleting the quarantined files, I have also ran Adwcleaner on the most updated version and rebooted multiple times and it still appears in my new scans. I have checked my processes to look for anything out of the ordinary, I looked inside all of my HKEY folders to see if I could find anything in there or in System32, I also checked to see if there were any outside IPs connected in my hosts and there was not. Please help me in deleting this from my PC. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2018 Root Admin ID:1275731 Share Posted October 16, 2018 Hello @DHSLemur2018 and Let me have you run the following scans and post back the logs so we can see what's going on. Please run the following steps and post back the logs as an attachment when ready.STEP 01 If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. If you don't have Malwarebytes 3 installed yet please download it from here and install it. Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button. Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let me know on your next reply. STEP 02 Please download AdwCleaner by Malwarebytes and save the file to your Desktop. Right-click on the program and select Run as Administrator to start the tool. Accept the Terms of use. Wait until the database is updated. Click Scan Now. When finished, please click Clean & Repair. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Copy its content into your next reply. RESTART THE COMPUTER Before running Step 3 STEP 03 Please download the Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run it. When the tool opens, click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here. Please attach the Additions.txt log to your reply as well. Thanks Ron Link to post Share on other sites More sharing options...
DHSLemur2018 Posted October 16, 2018 Author ID:1275839 Share Posted October 16, 2018 Greetings, Thanks you for the reply, attached are the files asked for. Malwarebytes-Treat-Scan-101618.txt AdwCleaner[C01].txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2018 Root Admin ID:1275891 Share Posted October 16, 2018 Please download the attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system. Run FRST or FRST64 and press the Fix button just once and wait. If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply. Note: If the tool warned you about an outdated version please download and run the updated version. fixlist.txt Thanks Link to post Share on other sites More sharing options...
DHSLemur2018 Posted October 16, 2018 Author ID:1275896 Share Posted October 16, 2018 Greetings Ron, Attached is the Fixlog requested. Thank you for your speedy replies. Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2018 Root Admin ID:1275914 Share Posted October 16, 2018 Hi there - okay let's go ahead and clean up Google Chrome some now too. Please follow the directions from the following topic. The check and make sure that Google Chrome is up to date after you clean it. https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en Link to post Share on other sites More sharing options...
DHSLemur2018 Posted October 16, 2018 Author ID:1275921 Share Posted October 16, 2018 I have cleaned and updated Chrome. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2018 Root Admin ID:1275923 Share Posted October 16, 2018 Great, please reboot the computer one more time. Then run Malwarebytes and run a new Threat Scan and post back that log. Link to post Share on other sites More sharing options...
DHSLemur2018 Posted October 16, 2018 Author ID:1275934 Share Posted October 16, 2018 Here is that log. Thank you for all your help.? Malwarebytes-Treat-Scan-101618-2.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 16, 2018 Root Admin ID:1275948 Share Posted October 16, 2018 Good, that log is clean now. How is the computer running now? Are you still having any signs of the Roraccoon infection? Link to post Share on other sites More sharing options...
DHSLemur2018 Posted October 16, 2018 Author ID:1275950 Share Posted October 16, 2018 The computer seems to be running flawlessly, thank you so much for your help! ? no signs of the infection anymore. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 17, 2018 Root Admin ID:1276001 Share Posted October 17, 2018 That's awesome - glad to hear. I'll go ahead then and close your topic but if you do decide you need further help please let us know. Take care and have a great week @DHSLemur2018 Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted November 14, 2018 Root Admin ID:1280916 Share Posted November 14, 2018 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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