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expired subscriptions?

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I got an email from MB:

"We noticed you let your Malwarebytes Premium subscription run out. Whether
you switched to another product, decided to go without protection, or forgot to
renew, now is your chance to give us another shot risk free. Protect yourself
from hackers, scammers, and identity thieves with one lightweight program
that runs in the background without bogging down your devices. We
guarantee you'll be satisfied, or we'll give you your money back."

I replied with 2 snapshots from our PCs and 2 screenshots from our Androids.  Our PCs have lifetime licenses, and our Android subscriptions are good through July 2019.

I have not received any reply?

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  


    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    mb_attach.jpg.220985d559e943927cbe3c078b
     

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
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  • Cancellations
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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Our support team works on a first in, first out basis and your ticket hasn't been open for 24 hours yet. Please give our support teams a chance to review your ticket and respond.

Due to the nature of your issue, unfortunately no one on the forums will be able to provide assistance, so I'm going to lock this thread. If you do not hear back from support by tomorrow morning at this time, please send me a private message.

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