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Unable to install MWB- tried changing temp dir

SteveMRose
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Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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exile360

exile360

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According to your logs User Account Control is disabled.  This could easily account for the issues you're experiencing as most modern software, including Malwarebytes, are designed to be fully UAC compliant meaning they are written to work with UAC enabled.  So the first thing I would suggest is turning UAC back on and setting it to it's default setting for Windows 7.

The following links should provide sufficient info on UAC, how it works, what it does and how to re-enable it:

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  • 2 weeks later...
exile360

exile360

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It could be an issue with permissions then.  Please try the following to see if it corrects the problems:

Tweaking.com Windows Repair All-in-One

  • Download Tweaking.com Windows Repair from here and install it or if you would prefer, you may instead download and extract the portable version from here
  • Once installed or extracted, launch Repair_Windows.exe
  • Click on the Repairs - Main tab
  • Click on the Open Repairs button
  • Once it displays the list of repairs, click the checkbox next to All Repairs so that everything listed is UNCHECKED
  • Now, click the checkbox next to Reset Registry Permissions and Reset File Permissions so that they are checked
  • Click on the Start Repairs button at the bottom
  • Once it completes, allow it to restart your system

Once that's done, try installing again to see if it now works and let us know how it goes.

If that still fails, you can try creating a new administrative user account (we can provide instructions if needed, just let us know) and then try installing Malwarebytes in the new user account.  If that works, then you have a couple of options.  You can migrate your files/data from your existing user account to the new one and delete your original user account, or you can keep the original user account as a backup in case there's anything there that you might need in the future, however if the new user account works, then I'd advise sticking with that one for your main computer usage as a corrupt user account with some kind of permissions or structural problem could have unpredictable consequences with software and system behavior.

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