Solution dcollins Posted October 30, 2018 Solution ID:1278392 Share Posted October 30, 2018 Ok, so this looks to be working as expected. Let's break this down into two issues Blocked category is different: If you look at the notification, you'll actually notice that the website being blocked is different. When the category is Malware, the URL being blocked is j.gs. But when the block is for Fraud, the URL being blocked is files.iqoption.com. This happens when the page you're visiting is trying to load different scripts or assets from multiple websites, so this is expected. Notification not showing up: This is due to browser caching. When you go to a site, and then that site doesn't load for some reason (IE: the site doesn't exist, or your antivirus blocked the site) your browser will remember this and cache that response. The next time you try to go to the site, your browser looks in the cache first, and if it has a recent copy of that site, it will try to load that. Since the last time you went to the site, it was blocked, Firefox loads the blocked version. When you click the refresh button, you're telling Firefox to skip it's cache and load the site new, which is why the block then shows up properly. This is a feature of browsers, and is unfortunately not something we can easily bypass without forcing your browser to empty it's cache occasionally. Let me know if you have any questions. Link to post Share on other sites More sharing options...
Xauma95 Posted October 30, 2018 Author ID:1278400 Share Posted October 30, 2018 21 minutes ago, dcollins said: Ok, so this looks to be working as expected. Let's break this down into two issues Blocked category is different: If you look at the notification, you'll actually notice that the website being blocked is different. When the category is Malware, the URL being blocked is j.gs. But when the block is for Fraud, the URL being blocked is files.iqoption.com. This happens when the page you're visiting is trying to load different scripts or assets from multiple websites, so this is expected. Notification not showing up: This is due to browser caching. When you go to a site, and then that site doesn't load for some reason (IE: the site doesn't exist, or your antivirus blocked the site) your browser will remember this and cache that response. The next time you try to go to the site, your browser looks in the cache first, and if it has a recent copy of that site, it will try to load that. Since the last time you went to the site, it was blocked, Firefox loads the blocked version. When you click the refresh button, you're telling Firefox to skip it's cache and load the site new, which is why the block then shows up properly. This is a feature of browsers, and is unfortunately not something we can easily bypass without forcing your browser to empty it's cache occasionally. Let me know if you have any questions. So, is there any solution to this or i just simply have to live with that? I mean, i guess I'm still protected right? Link to post Share on other sites More sharing options...
Xauma95 Posted October 30, 2018 Author ID:1278401 Share Posted October 30, 2018 25 minutes ago, dcollins said: Ok, so this looks to be working as expected. Let's break this down into two issues Blocked category is different: If you look at the notification, you'll actually notice that the website being blocked is different. When the category is Malware, the URL being blocked is j.gs. But when the block is for Fraud, the URL being blocked is files.iqoption.com. This happens when the page you're visiting is trying to load different scripts or assets from multiple websites, so this is expected. Notification not showing up: This is due to browser caching. When you go to a site, and then that site doesn't load for some reason (IE: the site doesn't exist, or your antivirus blocked the site) your browser will remember this and cache that response. The next time you try to go to the site, your browser looks in the cache first, and if it has a recent copy of that site, it will try to load that. Since the last time you went to the site, it was blocked, Firefox loads the blocked version. When you click the refresh button, you're telling Firefox to skip it's cache and load the site new, which is why the block then shows up properly. This is a feature of browsers, and is unfortunately not something we can easily bypass without forcing your browser to empty it's cache occasionally. Let me know if you have any questions. Also i have to say that the j.gs is from another website i visited before the website with files.iqoption.com Link to post Share on other sites More sharing options...
Xauma95 Posted October 30, 2018 Author ID:1278403 Share Posted October 30, 2018 the j.gs is from here Link to post Share on other sites More sharing options...
Xauma95 Posted October 31, 2018 Author ID:1278570 Share Posted October 31, 2018 @dcollins Now it doesn't block files.iqoption.com, i have to manually add it to my adblocker Link to post Share on other sites More sharing options...
Xauma95 Posted October 31, 2018 Author ID:1278571 Share Posted October 31, 2018 1 minute ago, Xauma95 said: @dcollins Now it doesn't block files.iqoption.com, i have to manually add it to my adblocker not ieven with the browser extension Link to post Share on other sites More sharing options...
dcollins Posted October 31, 2018 ID:1278595 Share Posted October 31, 2018 We removed the block on iqoption.com yesterday, which is why you're not seeing the block any longer. At this point, based on everything we've looked at, the product looks to be working correctly and is blocking websites as it should be Link to post Share on other sites More sharing options...
Xauma95 Posted October 31, 2018 Author ID:1278598 Share Posted October 31, 2018 3 minutes ago, dcollins said: We removed the block on iqoption.com yesterday, which is why you're not seeing the block any longer. At this point, based on everything we've looked at, the product looks to be working correctly and is blocking websites as it should be okey so i shouldn't be worried even if there's no solution for my issue? I'm protected even without seeing the notification? Link to post Share on other sites More sharing options...
dcollins Posted October 31, 2018 ID:1278599 Share Posted October 31, 2018 Yes, as I mentioned this happens because of a feature in your browser. You are still protected. Link to post Share on other sites More sharing options...
Xauma95 Posted October 31, 2018 Author ID:1278602 Share Posted October 31, 2018 2 minutes ago, dcollins said: Yes, as I mentioned this happens because of a feature in your browser. You are still protected. okey, so we can close this topic or you guys will keep investigating this? Link to post Share on other sites More sharing options...
dcollins Posted October 31, 2018 ID:1278604 Share Posted October 31, 2018 Unless pages aren't getting blocked, there's nothing left to investigate at the moment Link to post Share on other sites More sharing options...
Xauma95 Posted October 31, 2018 Author ID:1278607 Share Posted October 31, 2018 1 minute ago, dcollins said: Unless pages aren't getting blocked, there's nothing left to investigate at the moment okey well, I'm so thankful for all your help, really thanks Link to post Share on other sites More sharing options...
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