Xauma95 Posted October 10, 2018 Author ID:1274714 Share Posted October 10, 2018 Please anyone can help me? i want mbam to work properly because I paid for it and now i'm worry that is not working as it has to Link to post Share on other sites More sharing options...
Firefox Posted October 10, 2018 ID:1274736 Share Posted October 10, 2018 You will have to wait for @dcollins or someone else from staff to review your logs, maybe if @AdvancedSetup has a chance he may have a look as well. Link to post Share on other sites More sharing options...
dcollins Posted October 10, 2018 ID:1274745 Share Posted October 10, 2018 Can you try removing Avast since the issue started with the latest Avast update? You can add it back later, but I would just like to see if that's actually causing the issue Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274827 Share Posted October 11, 2018 9 hours ago, dcollins said: Can you try removing Avast since the issue started with the latest Avast update? You can add it back later, but I would just like to see if that's actually causing the issue I will try as soon as finish my work and let you know Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274834 Share Posted October 11, 2018 But before i do that, it is possible if someone who don't have avast to install it and see if this problem happeds? I say this because I don't want to unninstall one of my antivirus if that's not going to work, I think it is easier if someone who doesn't care installing avast and then remove it try to reproduce this problem. Just asking Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274848 Share Posted October 11, 2018 2 hours ago, Xauma95 said: But before i do that, it is possible if someone who don't have avast to install it and see if this problem happeds? I say this because I don't want to unninstall one of my antivirus if that's not going to work, I think it is easier if someone who doesn't care installing avast and then remove it try to reproduce this problem. Just asking I mean for example someone from the mbam staff or someone with more knowledge than me because if there is a conflic they are going to recongnize it faster than a simple user Link to post Share on other sites More sharing options...
dcollins Posted October 11, 2018 ID:1274889 Share Posted October 11, 2018 I've already tried to reproduce here and haven't been able to unfortunately Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274902 Share Posted October 11, 2018 59 minutes ago, dcollins said: I've already tried to reproduce here and haven't been able to unfortunately Thanks for triying, so any idea? I guess im protected because even if im not seeing the notification mbam blocks but its weird. Maybe there`s no solution for me Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274906 Share Posted October 11, 2018 This is the weirdest part sometimes the ip test web is named as the previous blocked thing Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274907 Share Posted October 11, 2018 And then if I wait a minute or so and try to type the ip test web it is blocked like this Link to post Share on other sites More sharing options...
dcollins Posted October 11, 2018 ID:1274924 Share Posted October 11, 2018 Have you tried removing Avast yet? Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274939 Share Posted October 11, 2018 1 hour ago, dcollins said: Have you tried removing Avast yet? i've tried dissabling every single shield even firewall but nothing Link to post Share on other sites More sharing options...
dcollins Posted October 11, 2018 ID:1274947 Share Posted October 11, 2018 (edited) Can you please try removing Avast entirely. It still leaves some protection modules running in the background. If that doesn't work, please get a new set of logs using the Support Tool. Edited October 11, 2018 by dcollins Link to post Share on other sites More sharing options...
Xauma95 Posted October 11, 2018 Author ID:1274970 Share Posted October 11, 2018 51 minutes ago, dcollins said: Can you please try removing Avast entirely. It still leaves some protection modules running in the background. If that doesn't work, please get a new set of logs using the Support Tool. Ok i will try it but i'm scared to lose my license because the last time i had to remove avast i had to request for another license to avast. I will have to do it tomorrow due to the time here in spain it is late for me, but i will try it and give you the logs as soon as possible Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275090 Share Posted October 12, 2018 15 hours ago, dcollins said: Can you please try removing Avast entirely. It still leaves some protection modules running in the background. If that doesn't work, please get a new set of logs using the Support Tool. Should I uninstall or restore? Maybe restore works, I don't know Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275092 Share Posted October 12, 2018 First i want to give you the logs now that the problem just happened, no notifications when blocking mbst-grab-results.zip Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275094 Share Posted October 12, 2018 I think in chrome it works because it was working normal until i was repeating a lot of times and fails just one time, in chrome everytime i close it i clean cookies and cache, but i've tried cleaning cookies and cache in firefox and nothing Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275095 Share Posted October 12, 2018 2 minutes ago, Xauma95 said: I think in chrome it works because it was working normal until i was repeating a lot of times and fails just one time, in chrome everytime i close it i clean cookies and cache, but i've tried cleaning cookies and cache in firefox and nothing Yeah i think in chrome works well Link to post Share on other sites More sharing options...
exile360 Posted October 12, 2018 ID:1275097 Share Posted October 12, 2018 That makes a lot of sense because the caching is definitely different between different browsers like Chrome and Firefox. You *might* be able to eliminate that as a variable by clearing cache/history as you did along with running a tool like CCleaner which is typically more thorough, however even then it is still possible that they guard their cache against being cleared for performance reasons so it may or may not work but it would at least have a better chance of working. On my own system I'm using everything from an ad blocker, to a HOSTS file, to a DNSCrypt client so it is quite often the case that I do not see web block notifications from Malwarebytes across any of my browsers (I use SRWare Iron which is based on Chromium the same as Chrome, Firefox Portable, and Internet Explorer 11) so as long as Malwarebytes is actually working and preventing access to the sites contained in its block list (which it is; I've tested it on multiple occasions to verify this personally), I'm not too bothered about not seeing the block notifications or the Malwarebytes redirect/block page in my browsers (though admittedly I do see the webpage more often now, at least in Firefox and SRWare Iron now that I have the Malwarebytes browser extension beta installed which uses the same databases as the Web Protection component in Malwarebytes 3 in addition to some other goodies for blocking bad stuff). Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275101 Share Posted October 12, 2018 12 minutes ago, exile360 said: That makes a lot of sense because the caching is definitely different between different browsers like Chrome and Firefox. You *might* be able to eliminate that as a variable by clearing cache/history as you did along with running a tool like CCleaner which is typically more thorough, however even then it is still possible that they guard their cache against being cleared for performance reasons so it may or may not work but it would at least have a better chance of working. On my own system I'm using everything from an ad blocker, to a HOSTS file, to a DNSCrypt client so it is quite often the case that I do not see web block notifications from Malwarebytes across any of my browsers (I use SRWare Iron which is based on Chromium the same as Chrome, Firefox Portable, and Internet Explorer 11) so as long as Malwarebytes is actually working and preventing access to the sites contained in its block list (which it is; I've tested it on multiple occasions to verify this personally), I'm not too bothered about not seeing the block notifications or the Malwarebytes redirect/block page in my browsers (though admittedly I do see the webpage more often now, at least in Firefox and SRWare Iron now that I have the Malwarebytes browser extension beta installed which uses the same databases as the Web Protection component in Malwarebytes 3 in addition to some other goodies for blocking bad stuff). Yeah maybe i should install the browser extension, but i'll wait till someone checks my logs for any posibble conflict or something like that Link to post Share on other sites More sharing options...
Xauma95 Posted October 12, 2018 Author ID:1275102 Share Posted October 12, 2018 I've tried using ccleaner to clean the cache but nothing, at first it works but if you keep trying it fails again Link to post Share on other sites More sharing options...
exile360 Posted October 12, 2018 ID:1275156 Share Posted October 12, 2018 Yes, it will only work one time. The cache rebuilds itself every time you visit the same page, so if it initially gets blocked and you see Malwarebytes notify you, unless you close your browser and clear the cache with CCleaner again, it will most likely default to the same behavior of not showing the block page or notification even though it still won't connect to the blocked website. Link to post Share on other sites More sharing options...
Xauma95 Posted October 14, 2018 Author ID:1275393 Share Posted October 14, 2018 Well i think we can mark this topic as an strangely imposible to solve hahaha, but i finally decided to install browser extension Link to post Share on other sites More sharing options...
dcollins Posted October 14, 2018 ID:1275435 Share Posted October 14, 2018 In your latest set of logs, Avast is still installed. I do not think this problem is impossible to solve, we just need to be effectively troubleshoot which starts with removing other products that have been known to cause issues in the past Link to post Share on other sites More sharing options...
Xauma95 Posted October 15, 2018 Author ID:1275581 Share Posted October 15, 2018 19 hours ago, dcollins said: In your latest set of logs, Avast is still installed. I do not think this problem is impossible to solve, we just need to be effectively troubleshoot which starts with removing other products that have been known to cause issues in the past And what i have to do then? Give you logs wothout avast? Link to post Share on other sites More sharing options...
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