Xauma95 Posted October 10, 2018 ID:1274586 Share Posted October 10, 2018 I'm not getting notifications when mbam blocks any website Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 10, 2018 Staff ID:1274587 Share Posted October 10, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274591 Share Posted October 10, 2018 Here are the logs, adn also my avast just crashed mbst-grab-results.zip Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274593 Share Posted October 10, 2018 A few hours ago it worked as normal, i'm gessing maybe is due to any update Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274594 Share Posted October 10, 2018 This is what i get when testing web protection Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274607 Share Posted October 10, 2018 with firefox it does not work properly but with chrome it does. Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274608 Share Posted October 10, 2018 well now with firefox im not getting notifications again Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274609 Share Posted October 10, 2018 Just now, Xauma95 said: well now with firefox im not getting notifications again neither with chrome now any notifications, please help Link to post Share on other sites More sharing options...
Firefox Posted October 10, 2018 ID:1274616 Share Posted October 10, 2018 Hello and Welcome! I would first start by installing the current version as you are on an older version (3.5.1) Lets start there and see if that corrects your issues. Download the Latest MB3 v3.6.1.2711 CU 1.0.463 from ->>RIGHT HERE<<- Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274619 Share Posted October 10, 2018 10 minutes ago, Firefox said: Hello and Welcome! I would first start by installing the current version as you are on an older version (3.5.1) Lets start there and see if that corrects your issues. Download the Latest MB3 v3.6.1.2711 CU 1.0.463 from ->>RIGHT HERE<<- but i've hear and see that this version has problems, are those problems solved? Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274621 Share Posted October 10, 2018 it was working as normal till an avast update appeared, maybe there's something on the logs like any conflict, im going to get the new logs with the avast updated if it helps mbst-grab-results.zip Link to post Share on other sites More sharing options...
dcollins Posted October 10, 2018 ID:1274628 Share Posted October 10, 2018 Avast has a Web Protection feature as well, which may be causing the issue here. Depending on what website you're trying to go, if Avast is also blocking the page, it could be preventing the page before Malwarebytes does, and therefore not showing the page. As mentioned above, going to 3.6.1 is the first step in troubleshooting this. I don't know what specific issues you're referring to, but for the large majority of our users, 3.6.1 is working great and without issue. Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274650 Share Posted October 10, 2018 1 hour ago, dcollins said: Avast has a Web Protection feature as well, which may be causing the issue here. Depending on what website you're trying to go, if Avast is also blocking the page, it could be preventing the page before Malwarebytes does, and therefore not showing the page. As mentioned above, going to 3.6.1 is the first step in troubleshooting this. I don't know what specific issues you're referring to, but for the large majority of our users, 3.6.1 is working great and without issue. Sometimes mbam blocks some add in a web and show me the notification and sometimes it doesn't but if i try to go to the test ip web from mbam sometimes it doen's show me the notification and sometimes the pup up notification is named with the previous add blocked, that's weird too. Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274655 Share Posted October 10, 2018 Anyways, should I do a clean install or install the lastest version posted avobe as always? Link to post Share on other sites More sharing options...
dcollins Posted October 10, 2018 ID:1274659 Share Posted October 10, 2018 I would start by doing the normal upgrade, simply go to Settings -> Application and click Install Application Updates Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274662 Share Posted October 10, 2018 4 minutes ago, dcollins said: I would start by doing the normal upgrade, simply go to Settings -> Application and click Install Application Updates okey, also i have to say that i have avast real site protection dissabled because of the previous conflict and until today it was working great Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274682 Share Posted October 10, 2018 Updated and still teh same problem, look at this picture. I went to a web to see if block an add and it workd but the i want to go to the iptest malwarebyte site and the notification named the iptest web as the previous add. Also still missing notifications sometimes Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274683 Share Posted October 10, 2018 Then if i try again... Link to post Share on other sites More sharing options...
exile360 Posted October 10, 2018 ID:1274688 Share Posted October 10, 2018 I may be able to explain this. I've seen similar issues on my own systems and I believe it is caused by DNS caching. Basically, after a site has been blocked, Windows caches the route to that connection/domain so that instead of actually attempting to reach the site, it automatically navigates to the null/block endpoint where Malwarebytes deflected it to, and since the connection isn't actually attempted at that point to the actual blocked site, Malwarebytes doesn't display a notification. This is also why sometimes, after excluding a website you may still be unable to reach it until you clear out your DNS cache. Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274689 Share Posted October 10, 2018 3 minutes ago, exile360 said: I may be able to explain this. I've seen similar issues on my own systems and I believe it is caused by DNS caching. Basically, after a site has been blocked, Windows caches the route to that connection/domain so that instead of actually attempting to reach the site, it automatically navigates to the null/block endpoint where Malwarebytes deflected it to, and since the connection isn't actually attempted at that point to the actual blocked site, Malwarebytes doesn't display a notification. This is also why sometimes, after excluding a website you may still be unable to reach it until you clear out your DNS cache. And what should i do? Is there any way to solve this? Link to post Share on other sites More sharing options...
exile360 Posted October 10, 2018 ID:1274694 Share Posted October 10, 2018 You could try clearing your cache and temp files with something like CCleaner, but it will just return again the next time. It's really not an issue as long as your system isn't able to connect to the sites in Malwarebytes' block list. Either way you're protected from them because your computer can't connect to them. Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274696 Share Posted October 10, 2018 5 minutes ago, exile360 said: You could try clearing your cache and temp files with something like CCleaner, but it will just return again the next time. It's really not an issue as long as your system isn't able to connect to the sites in Malwarebytes' block list. Either way you're protected from them because your computer can't connect to them. And if i do a flush dns? Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274704 Share Posted October 10, 2018 Now this is what happends all the time, i have to refresh to get the notification Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274705 Share Posted October 10, 2018 flush cache doesn't help and remove cache from the brower either Link to post Share on other sites More sharing options...
Xauma95 Posted October 10, 2018 Author ID:1274709 Share Posted October 10, 2018 dcollins Any idea of whta can I do? Link to post Share on other sites More sharing options...
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