Jump to content

Windows is very slow


Recommended Posts

  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a checkmark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link

    welcome mbst.png
     
  • Click the Gather Logs button

    gatherlogs.png
     
  • A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
  • Upon completion, click OK
  • A file named mbst-grab-results.zip will be saved to your Desktop
  • Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:

     notify me.jpeg  


    Click "Reveal Hidden Contents" below for details on how to attach a file:
     
    Spoiler

    To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

    mb_attach.jpg.220985d559e943927cbe3c078b
     

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Link to post
Share on other sites

5 hours ago, RadarOD said:

Windows is very slow.

 I would be testing the drive

System errors:
=============
Error: (10/08/2018 11:44:32 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:29 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:25 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:22 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:19 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:16 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:12 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Error: (10/08/2018 11:44:06 AM) (Source: Disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

 

.

Link to post
Share on other sites

Hi,

check the following two solutions that always work for me on my Acer Laptop which I had since 2012:

- do a thorough cleaning to your system

use the combo of CCleaner + Malwarebytes to clear up the trash and uninstalling unnecessary apps and tools. Developing a habit of cleaning trash on a regular basis is quite important to keep the system light and fast. In addition to that, remove all the unwanted files in C drive and avoid setting it as the destination of various downloads.

- keep drivers on your system up to date

<edit>

Hope this helps!

 

 

Edited by tetonbob
removed suspect link
Link to post
Share on other sites

  • 2 weeks later...

Greetings,

If you re-enable Malwarebytes and then just disable Ransomware Protection, does that alleviate the issues with performance at all?

I also noticed that the Support Tool was unable to enumerate your UAC settings; do you have User Account Control turned off by any chance?  I ask because that may be at least partially responsible for what's going on, especially since Malwarebytes, like most modern software, has been designed to be fully compatible and compliant with UAC, when installed/run in an environment where UAC exists but is not active, it could actually cause problems with how the program functions.  If it is disabled, I'd suggest turning it back on, then reinstalling Malwarebytes to see if that corrects the issue (be sure to restart after reinstalling the latest version just to make certain all fresh components are loaded into memory).

Finally, I also noticed some pending file rename operations still listed in the registry from the Malwarebytes installation process, so this too could account for the issue as it may indicate an incomplete or corrupted installation.  If necessary, and if the above options didn't correct the issue, then please try the following:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

Please let me know how it goes and if any of the above instructions/options was of any help to you.

Thanks

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.