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Hey everyone,

I've recently been hacked on a video game and I've been trying to figure out how it happened. 

I didn't think it was a virus because I only use my windows to play that one game and I don't do anything else on it really. 

It is also scanned regularly by Mcafee internet security. 

After this hack, I scanned my mac with Malwarebytes 2 spigots came up but after googling I don't think they were able to keylog me and get my passwords but I am not 100% sure what a spigot is. 

Now my windows lol. 

Scanned it with Mcafee one virus came up called like a JTI/Suspect! I quarantined and removed it.

Scanned it with Malwarebytes and 882 threats detected many were PUPs but a lot were also called Malware.

The computer seems to be running a lot faster, but I have three questions.

1. Am I safe now? 

2. Is Mcafee really that trash it missed 881 threats? 

3. I have also been getting a lot of attempted logins from different countries on my email when I check recent activity. None have been successful. Is that related?


Thank you, everyone, and hope you're having a great Thanksgiving! 





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  • Root Admin

Hello @Bing917 and :welcome:

We need to get some new scans and logs to see what's going on with your computer. We do have products for Mac as well but let's stick to the Windows computer in this topic.
Here are the links though to our Mac and Mobile products




Please run the following steps and post back the logs as an attachment when ready.


  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.


Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.


RESTART THE COMPUTER Before running Step 3

Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.





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Hello Ron,

Thank you so much for the reply!

I have attached the text documents you required and below i will paste what adware came back with. I also attached two malwarebytes reports because one was with an old version and then the second was with the updated.

All scan reports have been completed again and all come out clean. 

Thanks again!

****THIS IS THE Adwcleaner FILE CALLED "CLEAN"****

# -------------------------------
# Malwarebytes AdwCleaner
# -------------------------------
# Build:    09-25-2018
# Database: 2018-10-08.2 (Cloud)
# Support:  https://www.malwarebytes.com/support
# -------------------------------
# Mode: Clean
# -------------------------------
# Start:    10-08-2018
# Duration: 00:00:07
# OS:       Windows 10 Home
# Cleaned:  29
# Failed:   5

***** [ Services ] *****

No malicious services cleaned.

***** [ Folders ] *****

Deleted       C:\ProgramData\Partner
Deleted       C:\Program Files\IB Updater
Deleted       C:\Windows\SysWOW64\WNLT
Deleted       C:\Windows\System32\ARFC

***** [ Files ] *****

Deleted       C:\Users\Master\AppData\Roaming\Mozilla\Firefox\Profiles\51nqmwi6.default\invalidprefs.js
Deleted       C:\END

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.


****THIS IS THE SCAN Adwcleaner FILE****


***** [ Registry ] *****

PUP.Optional.Conduit            HKCU\Software\AppDataLow\Software\Conduit
PUP.Optional.Conduit            HKCU\Software\Conduit
PUP.Optional.Conduit            HKLM\Software\Wow6432Node\Conduit
PUP.Optional.IBUpdater          HKU\S-1-5-18\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-18\Software\IB Updater
PUP.Optional.IBUpdater          HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-212564660-4243803927-4193204970-1000\Software\IB Updater
PUP.Optional.IBUpdater          HKU\.DEFAULT\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-18\Software\IB Updater
PUP.Optional.Incredibar         HKCU\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-212564660-4243803927-4193204970-1000\Software\incredibar.com
PUP.Optional.Legacy             HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|daugava64
PUP.Optional.Legacy             HKCU\Software\AppDataLow\Software\Smartbar
PUP.Optional.Legacy             HKCU\Software\WNLT
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{EE171732-BEB4-4576-887D-CB62727F01CA}
PUP.Optional.Legacy             HKU\S-1-5-18\Software\ImInstaller
PUP.Optional.Legacy             HKCU\Software\ImInstaller
PUP.Optional.Legacy             HKU\.DEFAULT\Software\ImInstaller
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\Classes\AppID\Extension.DLL
PUP.Optional.Legacy             HKLM\SOFTWARE\Classes\AppID\Extension.DLL
PUP.Optional.Legacy             HKLM\Software\Wow6432Node\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
PUP.Optional.Legacy             HKLM\Software\Classes\AppID\{B302A1BD-0157-49FA-90F1-4E94F22C7B4B}
PUP.Optional.Legacy             HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|UDP Query User{C134A120-E184-4DAA-A9DE-2747035CF324}C:\users\acer\appdata\local\popcorn time\node-webkit\popcorn time.exe
PUP.Optional.Legacy             HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|TCP Query User{20644C0A-77C1-49C0-A2CD-691FEDDC8DB1}C:\users\acer\appdata\local\popcorn time\node-webkit\popcorn time.exe
PUP.Optional.Legacy             HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|UDP Query User{7A5D28FE-A2B3-448A-8409-60202BBFB42F}C:\users\acer\appdata\local\popcorn time\node-webkit\popcorn time.exe
PUP.Optional.Legacy             HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|TCP Query User{D5C402A4-DF4B-45CB-A190-8DE101CD9369}C:\users\acer\appdata\local\popcorn time\node-webkit\popcorn time.exe

***** [ Chromium (and derivatives) ] *****

PUP.Optional.Incredibar         IB Updater
PUP.Optional.Legacy             Managera

***** [ Chromium URLs ] *****

PUP.Optional.Legacy             Ask
PUP.Optional.Legacy             Ask

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries found.

***** [ Firefox URLs ] *****

PUP.Optional.Legacy             mystart.incredibar.com
PUP.Optional.Legacy             mystart.incredibar.com

########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S00].txt ##########


malwarye byes.txt

mbam-log-2018-10-07 (23-20-46).txt



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  • Root Admin

Not enough information there, but based on the one name I can see it is a CNET download. They typically add their own wrapper which typically has advertising as part of the installer. A lot of antivirus apps don't like that and flag it. If possible it's best to never download from CNET. Find the real source if possible.

Let me have you run another scan using Kaspersky and see if it finds anything else, just in case.


Please download and run the following Kaspersky antivirus scanner to remove any found threats

Kaspersky Virus Removal Tool

Let me know if it finds anything or not

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  • 3 weeks later...

Hey Ron,

I've decided  to do a full system restore and wiped all files on this computer. 

I've installed Malwarebytes  and my Mcafee antivirus as well as the one game. 

I've ran the Malwarebytes and it came back with one Trojan found which I found very odd. Ran it again after quarantine  and nothing after. Ran the Kaspersky scan and nothing found with that one either. 

I uploaded the file down below if you could help me out to know if this something that isn't serious or if the virus is still hiding in the computer? 

Scan Trojan Found.txt

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  • Root Admin

I'm sorry but I have no information on exactly what it is or where it came from.


A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education, you can certainly swing things in your favor.


Backup Software


Thank you and take care




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  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.



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