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krazykat

Uninstall an old Malwarebyte program from WIN7

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  October 7, 2018

Hello, I am doing some disk clean up and need some help with UNINSTALLING an older version on Malwarebytes.  My system is WIN7 PRO, desktop, up to date with all updates.

The program has an install date to my computer of September – October 2015 and I believe the program release number is 2_2_0_1024. The program is not listed in Control panel and I get an error when I try to run the mbam.exe or the unins000.exe.

Is there an “universal” type of installer available I can use to remove the program and all registery entries?

Thanks for any help,

krazykat 

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Hello @krazykat and :welcome:

The following method will fully remove the product. If you don't want to reinstall then simply cancel when it asks.

 

Please download the Malwarebytes Support Tool and use it to do a Clean Removal and reinstall of Malwarebytes

  • Download Malwarebytes Support Tool
  • Once the file is downloaded, open your Downloads folder/location of the downloaded file
  • Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by the User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  • Place a check-mark next to Accept License Agreement and click Next
  • You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
  • Click the Advanced Options link - do not click Get Started

    mbst-welcome.jpg.2300dd6068ae92db1bdc8f0
     
  • Click the CLEAN button

    mbst-clean.jpg.f6ef4b074d793ab7a1028ff08|
     
  • A progress bar will appear and the program will proceed to remove Malwarebytes from your computer
  • Upon completion, click OK
  • Follow the onscreen prompts to reboot and reinstall Malwarebytes if wanted.

 

Then let me know if you're still having issues getting Malwarebytes to start.

Thanks

Ron

 

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Thanks

 

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