eriko89 Posted October 7, 2018 ID:1273837 Share Posted October 7, 2018 I just found out - any ideas? Should I be worried about any risk? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted October 7, 2018 Staff ID:1273838 Share Posted October 7, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!" Click the Advanced Options link Click the Gather Logs button A progress bar will appear and the program will proceed to gather troubleshooting information from your computer Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so: Click "Reveal Hidden Contents" below for details on how to attach a file: Spoiler To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button. One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
lock Posted October 7, 2018 ID:1273840 Share Posted October 7, 2018 51 minutes ago, eriko89 said: Should I be worried about any risk? If Malwarebytes got removed without your knowledge or action, what is your best guess: should you be worried or not? Link to post Share on other sites More sharing options...
eriko89 Posted October 7, 2018 Author ID:1273841 Share Posted October 7, 2018 More information: I may have been installing a new version but maybe shut my computer off instead of restarting when prompted. If you interrupt the installation like this is there a possibility Malwarebytes cannot he found when the .exe is searched for? @lock The above information may be helpful. I do not think I have been to any high risk sites either. Regardless I would think that Malwarebytes would have safeguards against applications or malicious software that would try to remove it? Link to post Share on other sites More sharing options...
lock Posted October 7, 2018 ID:1273844 Share Posted October 7, 2018 21 minutes ago, eriko89 said: malicious software that would try to remove it? Malwarebytes has a "self protection module in Settings /Protection, so in theory soul be self protected to removal, bu who knows? I would run the uninstall tool provided by Malwarebytes (MBAM clean.exe) from here: And reinstall it from scratch. Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 8, 2018 ID:1274206 Share Posted October 8, 2018 Malwarebytes has been so broken over the last couple of builds that if you ever accepted an update for it, restarted your PC when prompted, it would then be removed from your system. Link to post Share on other sites More sharing options...
dcollins Posted October 8, 2018 ID:1274208 Share Posted October 8, 2018 @Nate-Dogg for the vast majority of our users, upgrades work seamlessly and as expected. There are some users who unfortunately get stuck in situations where Malwarebytes ends up in an unusable state, and we are always working to improve the efficiency of our upgrade process to reduce that number. Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 8, 2018 ID:1274211 Share Posted October 8, 2018 @dcollins I wish that was the case, between my small regular gaming group, 7 of us use MWBAM, 4 paid. That is now down to 2 paid (excluding me) due to issues though out 2018. One of them is not renewing, so it's technically 1 + me. ¯\_(ツ)_/¯ Do we have any ETA on the notification fix and when the rework will be in place so you can suppress scans which didn't find any problems and only see alerts for scans which did detect something? Link to post Share on other sites More sharing options...
dcollins Posted October 8, 2018 ID:1274222 Share Posted October 8, 2018 As I mentioned, some users do get stuck in a situation where Malwarebytes doesn't upgrade properly, which it sounds like you and your gaming group are a part of. Of note, logs from your systems may help as there are probably some similarities between your machines that might point out what's going on. As for the notifications, no update at this time unfortunately. Link to post Share on other sites More sharing options...
Erix Posted October 9, 2018 ID:1274386 Share Posted October 9, 2018 (edited) 18 hours ago, Nate-Dogg said: Do we have any ETA on the notification fix and when the rework will be in place so you can suppress scans which didn't find any problems and only see alerts for scans which did detect something? Hello Nate-Dogg: Sounds like you are referring to the tray Notification for "no threats detected". You can suppress that prompt by switching the Notifications setting off. This Functionality was released last August, versions newer than 3.5.1 with component package 1.0.421 carry it. It should work as you describe but please let us know if it doesn't seem to. Thank you so much. Edited October 9, 2018 by Erix Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 13, 2018 ID:1275309 Share Posted October 13, 2018 On 10/9/2018 at 3:36 PM, Erix said: Hello Nate-Dogg: Sounds like you are referring to the tray Notification for "no threats detected". You can suppress that prompt by switching the Notifications setting off. This Functionality was released last August, versions newer than 3.5.1 with component package 1.0.421 carry it. It should work as you describe but please let us know if it doesn't seem to. Thank you so much. @Erix I wish I could! Notifications are COMPLETELY broken in MWBAM. (Version 3.5.1.2522, component package: 1.0.374) I reported this back in March with the below video, please see the upload date for reference. (https://www.youtube.com/watch?v=AKb17ZiDVAo) Also, to add to this. If I turn off "Notify me when full version updates are available" I STILL get the notification. Currently I'm receiving notifications about my scans and updates every few hours. I will update when I AM ready, and when the program is STABLE. Link to post Share on other sites More sharing options...
dcollins Posted October 13, 2018 ID:1275332 Share Posted October 13, 2018 2 hours ago, Nate-Dogg said: (Version 3.5.1.2522, component package: 1.0.374) On 10/9/2018 at 7:36 AM, Erix said: This Functionality was released last August, versions newer than 3.5.1 with component package 1.0.421 carry it. @Nate-Dogg you need to update to get this improved notification control Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 14, 2018 ID:1275399 Share Posted October 14, 2018 17 hours ago, dcollins said: @Nate-Dogg you need to update to get this improved notification control @dcollins How do I update the component package? On 10/9/2018 at 3:36 PM, Erix said: versions newer than 3.5.1 with component package 1.0.421 carry it. Link to post Share on other sites More sharing options...
dcollins Posted October 14, 2018 ID:1275437 Share Posted October 14, 2018 Open Malwarebytes Navigate to Settings -> Application Click Install Application Updates (it might say Check for Application Updates on your version) Do you have automatic updates disabled? Because you're quite a few versions behind (4 or 5 if I'm remembering our release numbers correctly) so it makes me think you're updates aren't working properly. If clicking this button doesn't find any updates, please use the instructions below to gather some logs so we can find out why you're not getting updates properly. Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 14, 2018 ID:1275448 Share Posted October 14, 2018 @dcollins Nope, the option is enabled. I have attached my logs. Thanks for you help. mbst-grab-results.zip Link to post Share on other sites More sharing options...
dcollins Posted October 14, 2018 ID:1275463 Share Posted October 14, 2018 I'm actually not sure what happened here, but it looks like your installation got corrupted somehow. I'll dig through the logs to try and find out what happened, but for now, can you please use the Support Tool you used to gather logs, and instead click the Clean button on the advanced page? This will remove the currently installed version of Malwarebytes, then install the latest version. Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 14, 2018 ID:1275466 Share Posted October 14, 2018 Thanks for the reply @dcollins I imagine this happened when Malwarebytes deleted itself and I had to reinstall, that maybe part of the installation still existed. I'll have to try this tomorrow now... I deactivated my license, then ran the support tool and saw it would back up premium key info so I attempted to reactivate my old key on my installation and it's refusing to accept it. Link to post Share on other sites More sharing options...
Nate-Dogg Posted October 14, 2018 ID:1275476 Share Posted October 14, 2018 1 hour ago, Nate-Dogg said: Thanks for the reply @dcollins I imagine this happened when Malwarebytes deleted itself and I had to reinstall, that maybe part of the installation still existed. I'll have to try this tomorrow now... I deactivated my license, then ran the support tool and saw it would back up premium key info so I attempted to reactivate my old key on my installation and it's refusing to accept it. I actually just decided to do the clean anyway, after restarting I didn't get the option to reinstall so I just went to the website and re-downloaded Malwarebytes my license key activated this time and I've just done one test threat scan with notifications off and it didn't pop-up to say "No threats detected". I'm actually so over the moon. Malwarebytes version: 3.6.1.2711 Component package version: 1.0.463 <- Yay (or hopefully that's the latest?) Update package version: 1.0.7349 Thanks @dcollins Link to post Share on other sites More sharing options...
dcollins Posted October 15, 2018 ID:1275505 Share Posted October 15, 2018 Yep, sounds like you're good to go! I'll check into the log to try and find out what happened so we can prevent it in the future, thanks for working with us Link to post Share on other sites More sharing options...
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