unable to connect the service

[zerotime095]

Unable to start program service.
When you try to start the program, you will see a message that says 'unable to connect the service'.
The same can be done with services.msc to set the service of this program to Automatic.
If you uninstall the program and try to install it again, the following message appears in the uninstall step:

 

runtime error (at 407:201):

access volation at address 6640c542 in module 'suhpr.dll'. read of address 00000000.

 

I'm attaching three files for your help.

FRST.txt

Addition.txt

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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[exile360]

Greetings,

Please do the following to see if it corrects the problem:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that is done, restart the system and verify that Malwarebytes is now running properly.

Please let us know if that worked to correct the problems or not.

Thanks

[zerotime095]

2 hours ago, exile360 said:

Greetings,

Please do the following to see if it corrects the problem:

 

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here

 

Once that is done, restart the system and verify that Malwarebytes is now running properly.

Please let us know if that worked to correct the problems or not.

Thanks

I tried everything as you answered, but I still have the same problem.

[exile360]

OK, please do the following to provide a fresh set of logs so that we may take a look at your current installation to see if anything stands out as a possible cause:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks