malewarebytes has stopped working

[streitz]

I get the message malewarebytes has stopped working when I try to startit. Check online for a solution doesnt work and just closes the program

 

 

These are the problem details I get when I click

 

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    mbam.exe
  Application Version:    3.1.0.1594
  Application Timestamp:    5b807117
  Fault Module Name:    Qt5Core.dll
  Fault Module Version:    5.11.1.0
  Fault Module Timestamp:    5b7eca64
  Exception Code:    c0000005
  Exception Offset:    001b342b
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

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[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[streitz]

The results from the scan

mbst-grab-results.zip

[exile360]

Greetings,

I didn't see anything obvious that jumped out at me in your logs so please give this a try as it could just be a matter of one or more of Malwarebytes components being corrupted in which case a clean install should fix it:

1. Run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Clean button, and allow it to restart your system and then reinstall Malwarebytes, either by allowing the tool to do so when it offers to on restart, or by downloading and installing the latest version from here
   

Once that's done, please try launching Malwarebytes again and let us know if the issue persists or not.

Thanks