Jump to content
musicscott

Pop ups on Verizon S7

Recommended Posts

Hi, all

Need some help with my S7. A couple months ago it started serving pop-up ads when I would wake the phone or reboot. I've never clicked on any of the ads, but they all appear to be pointing at the Google Play store and have all been for major brands such as Lyft. The other odd thing I've noticed is that I've always been able to easily and quickly browse the entire phone and sd card when connected to my Ubuntu system. Now, however, when I connect for file transfer the loading times for the directory structures and files are extremely long. Other than these two issues, the phone seems to be working as intended.

Carrier: Verizon

Phone: Samsung Galaxy S7

OS: Android 8.0.0 (updated 9/11/18, see attached screenshots for details)

Phone is NOT rooted

No other security software is running

Looking forward to chasing this down.

All the best,

Scott

2018-10-03 19.26.40.jpg

2018-10-03 19.26.35.jpg

Share this post


Link to post
Share on other sites

Hi @musicscott,

Sounds like you may have Adware on your phone.  If you could send me an Apps Report, I can look further into this issue.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included. Send the Apps Report to create a ticket.

PM me the email used and/or the ticket number assigned.

Nathan

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.