Not compatible with windows 10 version 1809

[Nirjonadda]

Malwarebytes Pro Not compatible with windows 10 version 1809, Please give compatible update for windows 10 version 1809

 

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download Malwarebytes Support Tool
• Once the file is downloaded, open your Downloads folder/location of the downloaded file
• Double-click mb-support-X.X.X.XXXX.exe to run the program
  • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
• Place a checkmark next to Accept License Agreement and click Next
• You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"
• Click the Advanced Options link
  
  
   
• Click the Gather Logs button
  
  
   
• A progress bar will appear and the program will proceed to gather troubleshooting information from your computer
• Upon completion, click OK
• A file named mbst-grab-results.zip will be saved to your Desktop
• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  
     
  
  
  Click "Reveal Hidden Contents" below for details on how to attach a file:
   
  Spoiler

  To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

  
   

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Gt-truth]

@Nirjonadda my OS is windows 10 pro version 1803 . and been trying to get the version 1809 . but how do I get it updated to 1809 ?

Windows 10 Update Assistant it says that I have the latest version but I didn’t  (I still have version 1803 installed)

Edited October 3, 2018 by Gt-truth

[Nirjonadda]

I have updated from Windows Update check !

[Gt-truth]

thank ! going to install update via windows update option to get the version 1809

Edited October 3, 2018 by Gt-truth

[sth270355]

I've been running Windows 10 Pro x64 1809 for well over a month now on the Insider program. The only issue I've found is the self protection module crash at shutdown with MB Pro 3.6.1    After the installation of 1809, I always left the system alone for 5-10 minutes then restarted, this gives a/v products time to fully register once the restart is complete.  I saw a similar status unavailable message for a different a/v product, which was resolved after a restart.  Windows security settings do seem to take its time to get itself 'sorted' at times.

[Phone Man]

3 hours ago, Nirjonadda said:

Malwarebytes Pro Not compatible with windows 10 version 1809, Please give compatible update for windows 10 version 1809

 

 

Where are you seeing this. Do your have MBAM set to register with the Action Center? If so you may want to change it to Never register.

 

[BillH99999]

I'm on Windows 10 Version 1809 as well and this is what my action center shows as well.  I guess my question is this what is expected?  Or should Malwarebytes be populating these fields with information as Norton does?

[Phone Man]

I normally don't register MBAM with the Action Center. 

I just did it and this is mine.

 

If you open Mbam what does it show?

 

Edited October 4, 2018 by Phone Man

[exile360]

By default (unless you disable them) Malwarebytes will also notify you from the tray whenever it is out of date or any protection component is disabled.  I believe the interval for databases to be considered outdated is around 24 hours and this is the same duration that Security Center/Action Center would use to determine whether it's up to date or not.

[Phone Man]

I just tried stopping the various protection and the only one that made a change in the Windows Security report was turning off Malware Protection and MBAM disappeared from the report.. Turning off the other protections made no change .

It is kind of useless having MBAM registered with the Action Center.

Jim ?

[exile360]

Yep, that's exactly right.  And this is the same reason that when you have a normal AV installed, that if, for example, you disable its HIPS component or some other ancillary protection component included in the product, Windows Security Center/Action Center will most likely not display any notification/prompt or change its status.  It only checks for whatever the vendor reports as the primary "malware protection/detection" component (usually called "virus protection" in most AVs, though some have modernized their terminology and now more accurately refer to it as "malware protection") and whether or not databases are up to date as well as whatever module the vendor reports as their "anti-spyware" component (if they have such a dedicated module and if they are reporting to the Security Center/Action Center as both an AV and AS solution).  The same goes for firewalls for example in Internet Security suites and the like if they have Windows monitoring their firewall status.

It lacks the granular monitoring capabilities to report on modules outside of its very basic 3 types of protection so for a product like Malwarebytes which uses several diverse layers of defense in a single solution/product, Windows' monitoring capabilities aren't really that useful, especially since the Malware Protection component in Malwarebytes really isn't the most proactive/effective component in its arsenal, especially given how prominent exploits are today as a primary infection mechanism for virtually all types of threats now, be they standard Trojans, rootkits, spyware, and of course ransomware, which has also become quite common.

[BillH99999]

Thanks for the replies.  Very strange.  Just now I looked at action center and this is what it shows.

 

Not sure why it didn't show anything before and now does.  In any case, all looks fine now.

Thanks,

Bill

[exile360]

Excellent, I'm glad that it's working now

It could have just been a temporary quirk caused by something such as a corrupt config file or something (whatever it is that Action Center uses to read/display status info; I know Vista used an XML file for Security Center but I believe more modern Windows versions' Action Center feature uses more complicated means of storing/reading/displaying status info, though only a Dev familiar with working with it would know for sure, such as one from a security software vendor who registers with Action Center (like Malwarebytes)).

[z1haze]

On 10/3/2018 at 4:16 PM, Gt-truth said:

@Nirjonadda my OS is windows 10 pro version 1803 . and been trying to get the version 1809 . but how do I get it updated to 1809 ?

Windows 10 Update Assistant it says that I have the latest version but I didn’t  (I still have version 1803 installed)

Did you figure this out?

[z1haze]

I was able to update my windows version via this link: https://www.microsoft.com/en-us/software-download/windows10

[nukecad]

8 hours ago, z1haze said:

Did you figure this out?

When that was posted 1809 had been pulled from release by Microsoft, because of bugs.

It is now back on general release.

You can wait for Microsoft to offer it to you as an Automatic update,
OR
You can manually 'Check for Updates' which will download/install the upgrade to 1809. (If your machine is compatible).
OR
You can get it through the Update Assistant at that address in the previous post.

[exile360]

Just FYI, there is yet another issue with Microsoft's latest Windows 10 update, this time caused by the inclusion of some outdated Intel integrated graphics drivers.

There have also been a few other issues you might want to be aware of before proceeding to install the update if you haven't already:

https://www.tomshardware.com/news/windows-10-october-2018-update-incompatible-apple-icloud,38091.html
https://www.tomshardware.com/news/windows-10-1809-still-broken-trend-micro-amd,38078.html

It seems that perhaps this update is more major than those in the past, likely something in the realm of a major Service Pack release like we got for XP (especially Service Pack 2) and Vista or even to the extent of what was changed in 8.1 (beyond the obvious cosmetic changes, of course).  It seems that a lot is changing under the hood, which would explain why things like the file explorer and hardware drivers are breaking/having issues (problems one would not generally expect to face with a normal security update, for example, but far more likely in a major Service Pack release or new OS version, like going from Windows 8/8.1 to Windows 10).  Given the fact that MS has claimed that 10 will be the last version of Windows, it makes sense that over time as the OS ages and new hardware is released, they will have to make changes under the hood that will impact functionality and compatibility with existing hardware and software, so just because it's still called Windows 10 does not mean it's really the same OS under the hood and hardware and software vendors/developers as well as Microsoft will still face the same kinds of issues and technical challenges that they have over the decades since Windows first launched and they began licensing new versions of the OS.