How do I cancel a pending subscription to Malwarebytes?

[Warthog-Fan]

Hi,

I recently checked my three computers and found that I had purchased a subscription to Malwarebytes for one of the computers, and a different subscription for the other two computers. This is not very cost effective, since I can get a license for up to three machines at a lower price than the other two combined. I then got onto the Malwarebytes web site and purchased a new license for up to three computers. The only thing left to do then was to cancel the subscriptions to the other two licenses. I went into my account and found that I could check the STATUS of the licenses, but I couldn't find a way to TERMINATE them. One of them is set to automatically renew on October 10, and the other on November 10. How do I go about cancelling the first two licenses before they are renewed. (I don't need two sets of licenses for each computer.) Thanks in advance

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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• Click the Advanced Options link
  
  
   
• Click the Gather Logs button
  
  
   
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• Upon completion, click OK
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• Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  
     
  
  
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One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[exile360]

Greetings,

Please refer to the information found in this support article as it provides guidance on who to contact to cancel your subscription.

If there is anything else we might assist you with please let us know.

Thanks