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My mother recently informed me of invasive pop-ups on her computer, and having had previous experience with Conduit malware, my heart sank :(  Sure enough, she somehow downloaded malware, showing up as  "Microsoft Office 365 - en-us" from "Microsoft Corporation", "version 16.0.10730.20102". I've run Malwarebytes, HItmanpro, and have Revo uninstaller at the ready, but have not found a site that can tell me how to remove it all, and it's been years since I had Conduit, so my memory's a little fuzzy. The Malwarebytes report is attached below- Please HELP!!

malware1.txt

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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Greetings,

First off I would suggest trying ADWCleaner to see if it is able to detect and remove the adware.  Scan with it and have it remove anything it detects, restarting your computer if prompted to do so to complete the removal process.

If that failed to resolve the issue then please follow the instructions in this topic and create a new topic in the malware removal area including the requested logs and information by clicking here and one of our malware removal specialists will assist you as soon as one becomes available.

Please let us know how it goes with ADWCleaner and if there is anything else we might assist you with.

Thanks

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3 hours ago, SuJo said:

My mother recently informed me of invasive pop-ups on her computer, and having had previous experience with Conduit malware, my heart sank :( Sure enough, she somehow downloaded malware, showing up as  "Microsoft Office 365 - en-us" from "Microsoft Corporation", "version 16.0.10730.20102". I've run Malwarebytes, HItmanpro, and have Revo uninstaller at the ready, but have not found a site that can tell me how to remove it all, and it's been years since I had Conduit, so my memory's a little fuzzy. The Malwarebytes report is attached below- Please HELP!!

malware1.txt

All 3 of your programs are known to uninstall Conduit. Sometimes even just removing an unwanted program can remove the search hijacking. If you go through your programs installed, there might be one that looks unknown to you and could be the culprit..

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Hello @SuJo and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, please click Clean & Repair.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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