'Unable to connect the Service'

[damedame]

Hey, whenever I try to launch the AV, I get a popup which just reads 'Unable to connect the Service' and that's it.

I've tried to run the mb-cleanup file, I've used a Kaspersky rescue .iso to scan my pc and I've tried completely reinstalling the program a couple times.

I suspect my machine's already infected with some type of software which has all antivirus programs on a blacklist as my initial problem was with installing - I had to make the Malwarebytes folder myself and change the ownership to my own account because it redirected itself to an unknown user with apparently higher Administrative privileges than my account has.

I've also tried deleting all the untrusted certificates of which there was one per major antivirus program.

I've been struggling to fix this issue myself so I'm hoping I can find some support here.

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

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[damedame]

Here are my grab results

mbst-grab-results.zip

[exile360]

Greetings,

Please try running the special build of Malwarebytes Anti-Rootkit found in this topic and have it remove everything it detects, then reboot if prompted to complete the removal process.  Once that's done, proceed to run ADWCleaner and do the same, rebooting to allow it to complete the removal process if prompted.

Once that's done, try running Malwarebytes again, reinstalling it if necessary to get it to run and try performing a scan and have it remove anything it detects, again rebooting if prompted to do so to complete the removal process.

If any issues persist or if none of the above tools/scans would run then please go ahead and follow the instructions in this topic then post the requested logs and info in a new topic in the malware removal area by clicking here and one of our malware removal specialists will assist you in checking your system and cleaning it of any threats as soon as one becomes available.

Good luck, and I hope that the issue is resolved quickly.