Malwarebytes Premium

[Sinbad]

Hi, I installed Malwarebytes Premium last night, once installed I had no access to the internet, so I had to do a system restore, internet as normal.

I tried an install this morning, same thing happens, cannot access the internet.

Can someone lease advise.

Many thanks, Kevin

[exile360]

Greetings,

Please do the following so that we might take a look at what's going on with your installation:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced Options on the main page (not Get Started)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Hopefully that will allow us to isolate the cause of the issue.

Thanks

[Sinbad]

Hi

 

I have included the zip file.

I'm not overly PC savvy.

mbst-grab-results.zip

mbst-grab-results.zip

[exile360]

Thanks, I see that you're running Sophos and I recall there being an issue with Sophos a while back.  Please try disabling the web protection component in Sophos to see if that makes a difference, then try enabling Malwarebytes again to see if you have internet access with Malwarebytes protection active.

Please let me know how it goes and we'll proceed from there.

Thanks